IT Service Management

Over 75% of the application performance problems exist today because of poor performing storage in either IOPS, bandwidth or latency. Achieving ideal storage performance becomes a greater challenge the more diverse and complex the workload, which can ultimately bring storage performance to its knees. Many flash array vendors claim to solve application performance challenges, yet few can keep their performance promises with today’s demands on storage.

In this webcast, we will discuss real world mixed workload requirements for applications focusing on two common use cases – virtualization and SAP. The lessons learned will be valid for all business critical applications. We will focus on how to test mixed workloads and what results to look for from a high performance SSD storage.

ITIL describes good practice processes, methods, and techniques for release management. However, these are largely based on how we used to deliver software. Agile development methods, including concepts such as continuous delivery, and the supporting concepts of DevOps, can seem at odds with ITIL good practice. This session will show you how ITIL Release and Change management can be effectively adapted and applied to support Agile and Devops, so that you get the best from both.

Beverly Weed-Schertzer is an ITSM professional with 20 years experience in the industry. Her focus is business improvement specializing in areas of IT Service Management, Support Services, Infrastructure Management, and implementing Best Practice methodologies (ITIL, ISO, CoBIT)

Join Beverly in this webinar as she covers:

- How to assess and prepare infrastructure changes in a last-ditch effort to make sure things don’t get messed up, limits strategic business value; A more mature “middle ground” process approach is a better way to move upstream to improve what's flowing downward stream
- Learn how to mold and unite the Change, Release & Configuration processes as a whole
- How to be mature about Change, Release & Configuration Management

Service Asset and Configuration Management (SACM) is arguably the most difficult process to successfully implement. The presentation will cover in some detail the theory, its translation and the practice of implementing SACM as two separate processes (ITAM and SACM).

Jalasoft is a fast-growing software development and IT education company. Because of their rapid growth, Jalasoft faced a fast-growing IT environment but had IT budgets that were not keeping pace. As a result, their ability to manage their increasingly complex environment with existing tools, processes, and resources presented a real challenge to their business. Sound familiar? Jalasoft turned to innovative SaaS provider ITinvolve and the power of social knowledge collaboration to help them harness the collective knowledge of their organization so they could support company growth without scaling IT resources to match. With ITinvolve, they gained much better visibility into their IT environment and have reduced failed changes by 70% and can now get new employees fully productive in half the time!

Attend this webinar to learn more about Jalasoft's experiences and the other tangible benefits they have received by using ITinvolve.

It's no secret that configuration management and a CMDB are difficult to implement. But a good CMDB has the potential to become the heart of an IT organization, making value visible through a network of relationships.

Join ITSM Specialist and CMDB practitioner Mark Kawasaki as he outlines a simple plan for implementing a CMDB, while avoiding the most common mistakes that cause organizations to fail. He will also discuss the heart of the matter: how to get the real Value on Investment (VOI), by using the CMDB to connect IT to Business Value in real ways every day. Mark will share real-world examples from Emory University's approach to Configuration Management, how they modeled and implemented a CMDB, and how they brought the IT community together to make it work.

One of the key benefits of running IT as a business is your ability to provide your users with choices. When it comes to storage, you often face both exploding user demand and low utilization rates.

This session will discuss the Technology Business Management (TBM) framework, which provides you with a mechanism to understand your storage consumption patterns and fully burdened costs, benchmark your storage costs against your peers, and communicate the value of storage to your users to drive accountability.

You will walk away with a crisp understanding of how you can improve return on storage assets and make informed decisions to balance storage utilization, demand, and cost.

The practice of implementing “Service Transition” processes such as Change, Release & Configuration Management poses many questions to those trying to make it all work together. One of the main questions confronted by many is “How can I get these all to work together?”

As part of this discussion we will try to provide clarity and address some of the daunting questions faced by many, as well as take a look at how Best Practice Automation can help you achieve a higher level of infrastructure control resulting in improved service quality and at a lower cost.

This expert panel will look at how Change Management has evolved to be a pivotal function in Service Transition from its original, more strict remit, as defined in the formative stages of development of ITIL and will discuss the current and future challenges that ITSM professionals will need to overcome to be successful.

Learn how a state-of-the-art IT automation software helps you unify the handling of a multi-site IT estate configuration and change management, including hardware and software assets, by automating service desk processes, life cycle management and compliance policies and improving service availability.

With the support of an IT automation software, you have more time and resources to focus on strategic decision-making for your IT environment.
 
This webinar will help you understand how to deploy a streamlined, end-to-end configuration, change and release management plan, advise you on how to enforce process controls and how best to integrate technology and process.
 
Register for this webinar and learn about:
 
· Best practices for identifying, assessing/approving, implementing, testing/releasing IT assets, processes and software

· The processes and goals of IT Asset Management and Life Cycle Management

· Reducing risk in operational and application changes

· Improving time to market and reducing risk from uncontrolled changes

· Uncovering savings through process improvement and support for strategic decision-making

· Designing reports and release audits to ensure highest efficiency

· Improving stakeholder collaboration for quicker changes and higher success rate