ITIL Version 3

Recorded Nov 17 2010

About this summit

ITIL Version 3 continues to prove a valuable framework for IT organizations worldwide, adding a strategic and process oriented lens to service management. Join some of the leading industry experts for an in-depth series of webcasts addressing critical best practices for implementation and management.

Tags: IT Service Management, ITIL, Service Portfolio

Nov 17 2010 3:00 pm (57 min)

FEATURED: Implementing ITIL Using Agile Methods

Presenting: Alim Ozcan, Best Practice Consulting; Linh Ho, OpTier & Sheri Cass...

Channel: IT Service Management

Tags: ITIL, Data Center, Agile, IT Service Management

play

Nov 17 2010 2:00 pm (37 min)

FEATURED: BSM Is Easy: Fall Back in Love with Your Mana...

Presenting: Michele Hudnall & Tobin Isenberg, BSM, Novell

Channel: IT Service Management

Tags: BSM, ITIL, ITSM, Service, IT

play

Nov 17 2010 12:00 pm (48 min)

FEATURED: ITIL V3 – The Real Deal

Presenting: Ian Aitchison, Technical Director, LANDesk

Channel: IT Service Management

Tags: ITIL, ITIL v3, Service

play

Nov 17 2010 10:00 am (42 min)

FEATURED: Chaos to Value: The ITSM Journey – Technology...

Presenting: Patrick Bolger, Chief Evangelist, Hornbill Service Management.

Channel: IT Service Management

Tags: ITSM, Service, ITIL, ITILv3, Technology

play

Previously on this summit

Implementing ITIL®: It Doesn’t Have to Be So Hard
- Presenting:Phyllis Drucker, President, EZ 2B GR8 Servi...
- Channel:IT Service Management
- Date: Nov 18 2010
- Duration: 00h 48m
- Tags:ITIL, ITSM, Service, Desk, Crisis, Project, Management
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Service Strategy: Shifting the IT Paradigm
- Presenting:Greg Morrison, ITIL Expert, Progressive Ins...
- Channel:IT Service Management
- Date: Nov 17 2010
- Duration: 00h 39m
- Tags:Service, Strategy, ITSM, IT, Governance, CoBIT
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Five Steps To Achieve a Successful ITIL Assessment
- Presenting:Eric Spiegel, Senior Consultant, Suntiva
- Channel:IT Service Management
- Date: Nov 17 2010
- Duration: 00h 35m
- Tags:ITIL, ITSM, Staff, Processes
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Project Management (PMBoK) and ITSM (ITIL) to Improve Services
- Presenting:Jerry Kopan, ITSM Project Manager and ITIL ...
- Channel:IT Service Management
- Date: Nov 17 2010
- Duration: 00h 48m
- Tags:integrating, project, management, itsm, improve, service
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Project Mangement Roundtable: Seeing the Crisis Before It Comes
- Presenting:Rob Stroud, Ray Ju, Derek Lonsdale & Ma...
- Channel:IT Service Management
- Date: Nov 17 2010
- Duration: 00h 57m
- Tags:ITIL, ITSM, Service, Desk Crisis Project, Management
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Implementing ITIL Using Agile Methods
- Presenting:Alim Ozcan, Best Practice Consulting; Linh ...
- Channel:IT Service Management
- Date: Nov 17 2010
- Duration: 00h 57m
- Tags:ITIL, Data Center, Agile, IT Service Management
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BSM Is Easy: Fall Back in Love with Your Management Investments!
- Presenting:Michele Hudnall & Tobin Isenberg, BSM, ...
- Channel:IT Service Management
- Date: Nov 17 2010
- Duration: 00h 37m
- Tags:BSM, ITIL, ITSM, Service, IT
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Applications & ITILv3 - How to Build It, How to Support It
- Presenting:Nathan Allchin, Service Strategy Architect,...
- Channel:IT Service Management
- Date: Nov 17 2010
- Duration: 00h 48m
- Tags:ALM, Applications, ITIL, ITILv3, Service
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ITIL V3 – The Real Deal
- Presenting:Ian Aitchison, Technical Director, LANDesk
- Channel:IT Service Management
- Date: Nov 17 2010
- Duration: 00h 48m
- Tags:ITIL, ITIL v3, Service
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Strategic Service Management
- Presenting:Stuart Rance, Strategic Service Management ...
- Channel:IT Service Management
- Date: Nov 17 2010
- Duration: 00h 44m
- Tags:Strategic ITSM, ITIL, ITIL v3
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Chaos to Value: The ITSM Journey – Technology to Service Focus
- Presenting:Patrick Bolger, Chief Evangelist, Hornbill ...
- Channel:IT Service Management
- Date: Nov 17 2010
- Duration: 00h 42m
- Tags:ITSM, Service, ITIL, ITILv3, Technology
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Managing Organisational Transformation Whilst Improving ITSM
- Presenting:Ken Turbitt, President and CEO, SMCG Ltd.
- Channel:IT Service Management
- Date: Nov 17 2010
- Duration: 00h 47m
- Tags:ITSM, ITIL, Project Management, Transformation
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Get Your IT Service Strategy Right
- Presenting:Martin Palmgren, CIO & IT Strategy Tran...
- Channel:IT Service Management
- Date: Nov 17 2010
- Duration: 00h 37m
- Tags:Service Strategy, Outsourcing, IT, ITIL
- play