Whose Problem is it Anyway?

Are you tired of reactive service management? Join this webinar to find out how to begin the journey toward proactive service management with process integration.

Senior IT executives are being held accountable to better manage the quality and reliability of IT under the pressures of increasing customer demands, technology expansion and regulatory requirements. Standards, such as ITIL, play a very useful role, but do you find yourself asking questions about how to make ITIL successful and sustainable for your organization?

Join ITIL Expert and ISO/IEC 20000 Manager certified, Russell Stopek, as he shares his knowledge, insight and experience to help clarify the confusion behind the ITIL framework. Russell will help you understand the ITIL framework and guide you to the right ITIL approach to avoid wasted effort. Leave this webinar with an understanding of ITIL implementation best practices and how you can best apply ITIL processes to your organization, avoiding common pitfalls.

Driven by technology advancements, industry best practices and customer demands, the ever-changing technology landscape make the IT infrastructure increasingly complex to manage. Configuration Management removes the guess work from IT decision making. Without a configuration management database the implication of change is unknown. If you don’t know what your information technology assets are and how they are related to one another, how can you manage, improve and support them? Attend this webinar to find out how EasyVista’s Configuration Management can help you make informed decisions regarding your IT infrastructure.

Running your IT organization shouldn’t require guesswork. Informed IT decision-making begins with clean and accurate data. Usable data coupled with reporting, analytics and true business intelligence technology provides the flexibility to explore, manipulate, simulate and analyze trends and patterns, identifying potential risks and liabilities. Join EasyVista and explore how definitive decision-making based on intelligent data will help you streamline operations, improve efficiencies, increase profitability and continually improve your service delivery.

Cloud consumers are becoming savvier by the day, and it’s not just about cost savings anymore. SaaS is about so much more than the basics, it’s about rapid deployment, agility, data privacy, it’s about secure integrations, and it’s about the SERVICE. Whether you need out-of-the- box KPI dashboards and monitoring, true Business Intelligence for simulation and multi-dimension analysis, the ability to benchmark your efficiencies against industry standards or integration with ERP systems like SAP or other mission critical applications, this webinar will discuss the key considerations when evaluating ITSM cloud vendors.

Are you facing support and maintenance challenges with your legacy helpdesk tool? The rapid evolution of technology coupled with poor service delivery from your current vendor, an expired maintenance contract, a retired solution, expensive and resource intensive upgrades or not seeing your current vendors vision for the future means that it might be time for a change. Stop worrying about your embarrassingly dated or complex solution and focus on your future IT success. Attend this webinar to learn about the latest IT Service Management trends and what you can do to offer more cost effective, reliable and focused service delivery.

The “impersonal” world of self-service has taken over. It has become the preferred method of interaction. At the very minimum an organization must provide equivalent service across all touch-points – telephone, email and web self-service. In fact, it has gone one step further to a demand for cross-touchpoint service. The IT organization must move from a multi-channel approach to an agile approach – regardless of where the request begins, it may finish in another channel.

Problem and incident management are fundamental processes within any service management organization. This session will cover aligning ITIL best practices with problem and incident management implementations to meet quality, cost and other critical service metrics. The real value however is in leveraging a holistic approach to IT service levels, integrating problem and incident management with other IT functions in the IT lifecycle, including IT Asset Management, IT Financial Management and IT Project Management. By tracking and managing problems and incidents across the IT lifecycle, organizations can truly track and measure the real benefits, costs and return on investment of their service management initiatives.