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How to Improve Root Cause Determination and Transform IT Process

Jason Meserve, Sr. Product Marketing Manager at CA Technologies; Hillary Miller,Enterprise Operations Manager, Ecolab
At Ecolab, the world’s largest sustainability service provider focused on industrial water, energy and air applications, IT leaders realized that the organization’s technology portfolio was converging, but its infrastructure and operations teams were working in silos. This organization structure led to ineffective communication, monitoring operations that were vertically focused and not organizationally aligned, and an IT group that was more reactive to problems rather than taking a proactive approach to ensuring critical application and service performance.

In this Webcast, Hillary Miller, Enterprise Operations Manager, Global Infrastructure & Operations, Ecolab, will share how her organization embarked on a three-year mission to better align the infrastructure and operations strategy with the over IT strategy, better align staffing to meet needs, improve communication between the various silos, and the tools used to bring a more cohesive monitoring and management strategy to the IT group. If your IT organization is looking to provide a set of effective and efficient services to support the technology demands of your business operations and customers, register for this Webcast.
Jul 10 2012
45 mins
How to Improve Root Cause Determination and Transform IT Process
APM monitoring MTTR service delivery
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Resource center to help IT professionals optimize IT performance
The ever-increasing complexity of the technology landscape, coupled with stagnant or decreasing budgets, has many organizations looking for ways to manage complexity, improve cycle times and reduce service delivery costs.

To close the gap between flat budgets and the growing demand for IT operations to support new business services, IT departments are starting to move from a technology-centric to a service-centric model to think and act more holistically about how they relate to the business.

This resource center offers information and real world examples of how organizations can transform IT to simplify and optimize service quality and reduce delivery costs to ultimately drive innovation and growth for the business.
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  • Title: How to Improve Root Cause Determination and Transform IT Process
  • Live at: Jul 10 2012 4:00 pm
  • Presented by: Jason Meserve, Sr. Product Marketing Manager at CA Technologies; Hillary Miller,Enterprise Operations Manager, Ecolab
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