Business Intelligence and Analytics
Recent webcasts
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The Role of Contact Center Self-Service in Successful Banking Strategy
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- Presenting:Michael Flores, CEO Bretton Woods; Justin L...
- Channel:Customer Experience Contact Center Automation
- Date: Mar 28 2013
- Duration: 00h 56m
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Service Desk Self-service with Support Automation and On-demand Training
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- Presenting:Mark Talley, Principal Consultant, CA Techn...
- Channel:PPM Insights – CA Technologies
- Date: Sep 26 2012
- Duration: 00h 50m
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Winning the Service Performance & Support Game:Enable & Protect ...
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- Presenting:Paulo Reis, Logica; John Lamont, Raymond Ja...
- Channel:PPM Insights – CA Technologies
- Date: Sep 19 2012
- Duration: 00h 47m
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Empowering Service Desk Users with Self-service Dashboards and Reporting
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- Presenting:John Lamont, Raymond James & Clive Smit...
- Channel:PPM Insights – CA Technologies
- Date: Jun 13 2012
- Duration: 00h 57m
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Reduce Support Costs and Increase User IT Satisfaction with Self-Service
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- Presenting:Allen Houpt, Advisor, Solution Marketing, C...
- Channel:PPM Insights – CA Technologies
- Date: May 31 2012
- Duration: 00h 54m
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Visual Data Discovery and Self-Service Dashboards for Business People
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- Presenting:Melinda Gardner, Brian Brinkman, Vihao Pham
- Channel:MicroStrategy: Business Intelligence (BI)
- Date: May 31 2012
- Duration: 00h 55m
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Customer Contact Experience – How Does Your Company Measure Up?
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- Presenting:Stephen Loynd, Global Program Manager for C...
- Channel:Information and Communication Technologies
- Date: Feb 29 2012
- Duration: 00h 42m
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Intro to BI: Business Insight and Intelligent Decision-Making, Anytime, ...
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- Presenting:Olivia Moncayo
- Channel:MicroStrategy: Business Intelligence (BI)
- Date: Feb 08 2012
- Duration: 00h 35m
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