Recorded webcasts
267 webcasts: 267 recorded
( showing 1- 10 ) View 0 upcoming
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Creating Coachable Moments in the IVR
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- Presenting:Shelley Dunagan & John Hibel
- Channel:Customer Experience Contact Center Automation
- Date: Oct 25 2011
- Duration: 00h 17m
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Auto-Optimized Workforce Performance
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- Presenting:Larry Schwartz, CEO - Workflex Solutions
- Channel:Contact Center & Customer Care Best Practices
- Date: Sep 29 2011
- Duration: 00h 14m
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What is the soft spot in your VoC Program?
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- Presenting:Bill Moore. Director at Customer Relationsh...
- Channel:Contact Center & Customer Care Best Practices
- Date: Sep 21 2011
- Duration: 00h 49m
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Customer Interaction Analytics for Business Transformation
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- Presenting:Jeff Schlueter, VP Marketing - Nexidia
- Channel:Contact Center & Customer Care Best Practices
- Date: Jun 03 2011
- Duration: 00h 12m
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Introducing CCNG partner - Dialogue Marketing
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- Presenting:Dialogue Marketing CEO Alejandro Vargas
- Channel:Contact Center & Customer Care Best Practices
- Date: May 25 2011
- Duration: 00h 21m
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Top 4 Advances in Customer Feedback by CCNG partner - Mindshare
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- Presenting:Erich Dietz, Senior Sales Director - Mindsh...
- Channel:Contact Center & Customer Care Best Practices
- Date: May 17 2011
- Duration: 00h 12m
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What's New? What's Hot? What's Right for my Contact Center?
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- Presenting:Lon Hendrickson, Executive Director, CCNG M...
- Channel:Contact Center & Customer Care Best Practices
- Date: May 12 2011
- Duration: 01h 00m
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How to Profit From Social Media
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- Presenting:David Kalstrom - CEO - Outbound Excellence ...
- Channel:Profitable Business Knowledge and Solutions
- Date: Apr 11 2011
- Duration: 00h 32m
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Michele Rowan on Remote Agents: The Big Game Changer!
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- Presenting:Miichele Rowan, Presdient - At Home Custome...
- Channel:Contact Center & Customer Care Best Practices
- Date: Apr 05 2011
- Duration: 00h 42m
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2011 - Top 10 Ways To Prospect Without Cold Calling
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- Presenting:David Kalstrom, Outbound Excellence
- Channel:Profitable Business Knowledge and Solutions
- Date: Apr 05 2011
- Duration: 00h 30m
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