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Replacing Excel for strategic planning of your Service Portfolio

Dietmar Werner, Principal Consultant, CA Technologies
Doing the right things in a dynamically changing business environment with old acquaintances like cost reduction, improvement of quality and efficiency and new opportunities like Virtualisation, Software as a Service and Cloud Computing obviously requires more and better strategic planning instruments.
Service Portfolio Management seems to be the answer, but it means different things to different people. ITIL Version 3 introduces a Service Portfolio Management Process. How can this help to improve strategic planning and align IT with the business? How does it integrate with IT Service Management? What does it take to implement Service Portfolio Management?
Oct 18 2011
22 mins
Replacing Excel for strategic planning of your Service Portfolio
service management ITIL portfolio cloud
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    Your presenter:
    Dietmar Werner has studied Electrical Engineering at the Technical University Dresden. After his studies he worked as software developer and development manager at a telecommunications industry company in Germany. Later he joined Digital Equipment and worked as consultant in various positions until he finally managed Digital’s productivity service and outsourcing business in Northern and Eastern Germany. Since 1997 Dietmar has worked for CA. As Principal Consultant he supports CA‘s Technical Sales Organization in IT Asset Management and Service Management projects across Europe.
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The consumerization of IT, BYOD and changing service delivery models are driving organizations to really transforming their approach to Service Management. This is requiring a re-think of the IT front office, emphasizing self-service, improved collaboration and integrated and personalized offerings targeted to their specific audience, available across any device. At the same time, organizations continue to need to reduce costs and drive operational efficiency to free up resources to support innovation and growth initiatives.

Join us for one of our many insightful webcasts featuring customers, analysts, partners and evangelists as they talk about how you can transform your complex IT service portfolios into well-managed, optimized productivity solutions that make it easier for business users to get what they need, when they need it, while reducing operational cost and driving greater efficiency.

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