Finding ROI from Service Performance and Service Level Management

Service delivery organizations often spent the lion’s share of their software budget on solutions that manage the “up-to -the-minute” operations of their various pieces of infrastructure. Ironically, while heavily invested in network monitoring, application monitoring, and other infrastructure monitoring solutions, one of the most important areas for automation, the contractual service level agreement is often neglected. Abstractly, we might recognize that our operations are out of alignment with business priorities or are inefficient, but we often do not look closely at these areas - but we should. Falling out of alignment is both risky and expensive and opens up organizations to labor costs, unwarranted legal and compliance risks, and even financial penalties so it is no wonder that ROI studies in this area often produce extremely high when these issues are accounted for. Please join us for an exploration of the cost benefits, risk avoidance benefits, and operational benefits that can be derived by automating contractual service level management. The ROI will impress you.

Presenting

Erik Hille, Sr Principal Product Marketing Manager, CA Technologies

Channel

CA Technologies Service & Portfolio Insights

Date

Feb 02 2012

Duration

00:48

Tags

SLM, Service, Level, Management, Performance, ROI