Loyalty & Repeat Business for MSPs: How to Satisfy and Then Do It Again

Over the years true MSPs have had to work diligently to differentiate themselves from companies that are at best, not true MSPs and at worst, are shady fly-by-night operators. This is where the Unified Certification Standard or (UCS) for Cloud & Managed Service Providers comes in.

The UCS was created by a team of dedicated MSPs to address the shortfalls of existing standards like ISO 27001, ITIL, CoBIT, SSAE 16, which were never intended for managed services organizations and offered little in the way of consumer protection.

CASE IN POINT: Many MSPs do NOT fail because of technical deficiencies, but due to financial risk. Because of this, customers have very little insight into the service provider's business practices and financial strengths and capabilities.

Attend this webcast and you will hear from real MSP executives on how the UCS certification and audit has helped them to:

- Win new business
- Provide needed transparency to customers
- Achieve compliance objectives
- Quickly develop trust with customers and prospects
- Provide documentation on how those MSPs deliver their services
- And much more...

Both Cloud and Managed Service Providers should attend this webcast and at least begin to follow the standards necessary to achieve managed services and cloud computing excellence.

Doug Turner, CEO of Mantis Technology Group, talks about how his team built Pulse Analytics, a sentiment analysis solution using text analytics tool running on SAP HANA One. Hear how his team strengthened the capabilities of this solution while simplifying their data architecture by replacing 20 servers with only 1 SAP HANA One instance.

Doug Turner, CEO of Mantis Technology Group, talks about how his team built Pulse Analytics, a sentiment analysis solution using text analytics tool running on SAP HANA One. Hear how his team strengthened the capabilities of this solution while simplifying their data architecture by replacing 20 servers with only 1 SAP HANA One instance.

Join Klaus Feldam of PBD Worldwide and Liaison Technologies’ Phil Ifkovits who will discuss specific B2B integration challenges and how Liaison solutions allowed PBD to focus on more important areas including innovation and strategy.

Most SMB's use a single point product for each of the different perceived security threats. This has worked in the past, but a far better approach is layering multiple products in a stouter defense.

APIs are a hot topic in all sectors of IT - they have gone from being niche solutions provided by big players like Amazon and Google, to being almost as ubiquitous as corporate websites. Ad hoc API development & evangelism without a formal program can leave real revenue on the table, can unintentionally leak sensitive data, and can tarnish the corporate brand with the development community. Today, developers and partners expect to be engaged with first class API programs, while businesses expect real insights to know which APIs are profitable and which APIs to bring to market next. In this webinar, Intel & Mashery outline the baseline enterprise pillars for constructing a first class API program. Learn from CapitalOne how they strategized to build an API program grounded in core business objectives. All attendees to receive a new Mobile API Buyers Guide that presents how to optimize APIs for mobile apps.

In today’s socially-connected world, conducting business effectively demands easy access to information from anywhere at any time. More people need access to more data through the use of more devices than ever before.

Join this webcast and learn how CA Technologies helps companies across the world to enable business in a secure manner. Through the use of a Cloud Identity and Access Management service, CA allows the right people have access to the right information at the right time. By seamlessly leveraging existing investments, while extending Identity and Access Management to the cloud, CA Technologies vastly reduces the time to deliver secure new business services.

When a business rolls out IT systems to run its operations, the basic foundation on which the system is built is the network that carries the traffic. To be able to solve problems in such a complex environment, it's vitally important to know what is happening on the network. Whether it's the behavior of the applications, behavior of the users or rogue elements that interfere with application delivery, knowing what is going on is half the battle of solving the problem.

This short video will discuss why having a well-designed workflow for identifying suspect traffic patterns and finding even the smallest volume of interesting data can make the difference in finding the culprit of pesky performance problems.

According to a recent survey by MobileIron, 81% of companies accommodate personal mobile devices in the workplace and more than 50% have formal BYOD (“Bring Your Own Device”) programs in place. Another survey from iPass found that nearly half of IT managers in organizations implementing enterprise mobility strategies believe their company’s approach to be insufficient. Register for this webinar and discover how to avoid missteps on your path to mobility.

•How can you quickly and securely mobilize your workforce?
•What controls should be available to IT for a BYOD initiative?
•How do innovative companies collaborate in a mobile-first world?

Get your questions answered and explore the latest integrated solution from Box and MobileIron. Over 150,000 companies around the world, including 92% of Fortune 500, use Box for content sharing that both users and IT love and adopt. MobileIron is a Box partner and recognized leader in the Gartner Magic Quadrant for Mobile Device Management.

Join 3 network specialists as they cover:

- the need for networks to evolve
- reducing human latency
- simplifying the network
- simplifying operations