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The Search for ROI – The Importance of Service Performance Management
- Presenting:Erik Hille, Sr Principal Product Marketing ...
- Channel:PPM Insights – CA Technologies
- Date: Dec 13 2012
- Duration: 00h 47m
- Tags:ROI, SLM, SLA, Risk, Service, Delivery, Application
- play

Winning the Service Performance & Support Game:Enable & Protect ...
- Presenting:Paulo Reis, Logica; John Lamont, Raymond Ja...
- Channel:PPM Insights – CA Technologies
- Date: Sep 19 2012
- Duration: 00h 47m
- Tags:SLM, self-service, ITSM, support, social, media
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How to Measure Performance in a Cloud Connected World
- Presenting:Erik Hille, Sr Principal Product Marketing ...
- Channel:PPM Insights – CA Technologies
- Date: Jul 11 2012
- Duration: 00h 37m
- Tags:Cloud, Services, Outsourcing, Performance, SLA, SLM
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Finding ROI from Service Performance and Service Level Management
- Presenting:Erik Hille, Sr Principal Product Marketing ...
- Channel:PPM Insights – CA Technologies
- Date: Feb 02 2012
- Duration: 00h 48m
- Tags:SLM, Service, Level, Management, Performance, ROI
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Service Level Management & Cloud Revolution: A Survival Guide
- Presenting:Duncan Anderson, ITIL Training Consultant, ...
- Channel:IT Service Management
- Date: Jul 20 2011
- Duration: 00h 42m
- Tags:SLM, Service, Cloud, Service Management
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Service Level Management – Putting SERVICE back into ITSM
- Presenting:Matthew Neigh, Cherwell Software
- Channel:IT Service Management
- Date: Apr 15 2010
- Duration: 00h 39m
- Tags:ITSM, Service Level, SLM, IT Service Management
- play