Kirk O'Connor, Sr. Product Manager
Troubleshooting ‘IT’ on the network can be complex and confusing to NOC personnel. This presentation will cover the necessary steps to be checked in order to isolate the owner of ‘IT’ and provide root cause analysis with actionable data on ‘IT.’
Identifying the owner of what the problem is half the battle. Is ‘IT’ the Local Exchange Carrier (LEC), the Service Provider, the Client, the Application, the VoIP team, the CoS settings, or are you just bursting on the network?
Whether you are deploying VoIP, Video, a new application, virtualization, optimization, cloud, or a new network, having a real time monitoring solution on the network as a demarcation point for segmentation of problems will set your IT department apart; and accelerate new technologies while increasing end user acceptance and satisfaction. Application monitoring tools on the network that work and can be used by many NOC personnel will allow your business to do what ‘IT’ does best…. Join me and learn how to “Troubleshoot IT.”