Increase campaign conversion rates with effective telemarketing

Niall Habba. Managing Director, The Telemarketing Company
Outbound telemarketing is viewed by the majority of surveyed B2B marketers as important or very important as a tool for new business development. How can you make sure that you’re using your this critical channel effectively, from one end of the sales cycle to the other?

Niall Habba from The Telemarketing Company will discuss best practice, from end to end, to help you to deploy and optimise either an internal or agency resource.

You will learn:

• How to drive value from profiling
• Which parts of the sales cycle benefit most from telemarketing
• How to integrate telemarketing effectively
• How to get sales “on board” to drive campaign ROI
May 2 2012
55 mins
Increase campaign conversion rates with effective telemarketing
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    In this webcast, Jeff Maloy will explore the most critical issues to building, using, and applying the results of a virtual marketplace including:

    • Establishing the marketing or business problem you are trying to solve, and identifying when these types of models are most appropriate.

    • Understanding and modeling how "agents" (e.g., consumers, businesses) behave, interact, and network.

    • Optimizing the current mix across the bought-owned-earned media landscape.

    •Testing alternative targeting, messaging, marketing, media, and competitive response scenarios using a dynamic simulation tool.

    Jeff will offer perspectives on the types of questions this tool can help marketers solve, and provide examples of how brands have used it for marketing mix optimization and improved ROI.
  • Aberdeen Group research shows that it takes an average of 10 marketing touches for an unqualified lead to become a closed-won deal. No wonder then that content marketing is at the top of the agenda for so many b2b marketing leaders – content is the currency that drives these interactions. Featuring new content marketing and management research from Aberdeen Group, this webinar will share best practices on content marketing practices and types driving the results across the b2b revenue cycle.

    Attendees will hear:

    • How top-performing companies think about content like offers;
    • Preferences for measuring the impact of content, from inbound traffic to conversions;
    • An ROI for content marketing best practices; and
    • Case study examples of successful content marketing practices.
  • Leading industry expert, agency CEO and Author Simms Jenkins will provide specifics and actionable tips and insight into how email remains the hub of digital marketing in a mobile and social world.

    Jenkins' session will :
    - Explore how and why the mobile age is transforming the "inbox."
    - Articulate what's at stake for your brand if your email program doesn't translate to smartphones and tablets
    - Explain why your email marketing is a strong foundation for social and mobile marketing success.
    - Equip you with ways to immediately optimize for and navigate the social and mobile currents.
  • Leading industry expert, agency CEO and Author Simms Jenkins will provide specifics and actionable tips and insight into how email remains the hub of digital marketing in a mobile and social world.

    Jenkins' session will :
    - Explore how and why the mobile age is transforming the "inbox."
    - Articulate what's at stake for your brand if your email program doesn't translate to smartphones and tablets
    - Explain why your email marketing is a strong foundation for social and mobile marketing success.
    - Equip you with ways to immediately optimize for and navigate the social and mobile currents.
  • "You have to offer content with no strings attached." Join Craig Rosenberg, Co-Founder at TOPO as he discusses the value of individual social profiles to the organization as a whole.
  • Google is doing everything it can to ensure remarkable content becomes the fuel at the heart of online digital marketing performance. The companies who are responding most effectively are responding by transforming their marketing teams into publishing powerhouses. But as a poll in our last webcast with Lee Odden showed, many companies are at the early "Stretch" phase of getting to grips with content marketing, so they need a more planned approach.

    To manage this shift marketers need to acquire new skills, and in particular a solid and logical content planning methodology that puts them in control.

    How do you put a plan in place? Stephen Bateman of strategic marketing consultancy Concentric Dots will take you through 6 steps to a solid content marketing plan, using a tried and tested framework that pulls together 6 cohesive marketing and publishing disciplines:

    1. Know your audience
    2. Audit your content
    3. Map your content to your buyer
    4. Create your editorial calendar
    5. Promote your content
    6. Measure your performance
  • Google is doing everything it can to ensure remarkable content becomes the fuel at the heart of online digital marketing performance. The companies who are responding most effectively are responding by transforming their marketing teams into publishing powerhouses. But as a poll in our last webcast with Lee Odden showed, many companies are at the early "Stretch" phase of getting to grips with content marketing, so they need a more planned approach.

    To manage this shift marketers need to acquire new skills, and in particular a solid and logical content planning methodology that puts them in control.

    How do you put a plan in place? Stephen Bateman of strategic marketing consultancy Concentric Dots will take you through 6 steps to a solid content marketing plan, using a tried and tested framework that pulls together 6 cohesive marketing and publishing disciplines:

    1. Know your audience
    2. Audit your content
    3. Map your content to your buyer
    4. Create your editorial calendar
    5. Promote your content
    6. Measure your performance
  • Too many companies treat social media as if it's a one-way conversation. They set up Twitter and Facebook accounts and then start pumping out updates. But if you aren't listening to what your fans, friends, customers, critics and competitors are saying, you're missing the whole point of social media. The new economy is about engagement and for that, you have to listen. More importantly, there's a real-time battle for understanding what's in the head of your consumer right now. Bryan will discuss a specific set of steps for listening effectively in order to build an effective marketing strategy. Real world examples will include how listening can help drive better reach, product development, improved operations, shorter sales cycles and lead generation.

    About the speaker:
    Bryan has extensive experience in all areas of brand marketing with a focus on integrated communications and strategic business planning. Bryan’s leadership as CEO has helped lead his agency through consistent growth over the last 10 years, earning a spot as one of the fastest growing private companies in Silicon Valley. Bryan is active on social media with over 100k followers, a speaker, and featured blogger.
  • Showing the true value of social media is a marketer’s biggest headache. We need to get away from “fuzzy” measurements and focus on real quantifiable metrics. That way we can understand what’s working, identify what’s not working – and revise our strategy accordingly to ensure the best results.
    In this webinar, we will show you how to accurately measure the ROI of social media for B2B lead generation.

    We will focus specifically on:
    - The framework needed to measure social media’s ROI
    - The path to an effective social media strategy
    - Powerful messaging across the social networks
    - Vital integrations for a successful social media campaign

    This presentation will be followed by an open Q&A session, where you will have the opportunity to ask our social media experts panel for help and advice with your B2B marketing campaigns. Don’t stay in the dark when it comes to the value of your social media campaigns! Join us and learn how to effectively measure their real value.

    About the speaker:
    Daniel Kushner is the Co-Founder of Oktopost, a marketing expert and social media guru. As the former VP of Marketing at innovative high-tech company Nolio, Daniel grew sales with double digit growth year over year. Daniel has been in the field for more than a decade and has successfully led the online marketing departments of various global organizations.
  • One reason social media continues to be viewed as experimental to senior marketers is the confusion many marketing teams have on HOW to implement social listening as a feeder to new business. Grasping at the latest fast fan acquisition strategies, or thinking of social media as mainly a PR channel misses the potential social media has to really deliver on the primary business goals of recruiting, engaging, and converting new customers and revenues. Innovative marketers are using social media listening as a gold mine for delivering growth.

    Join the MarketBridge team as Lane Douglas, Principal for Social Media Solutions uses real cases studies to show how finely tuned listening tactics as the priority in social media can lead to the conversions you and your executive team desire.
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  • Make every interaction count – why customer experience management is critical Jul 11 2013 2:30 pm UTC 60 mins
    Engagement is the goal for any brand, and this is achieved through effective interactions you have with your customers and prospects. Without engagement, your marketing efforts will amount to nothing. In this webinar, we will show why it is important that every time your customers and prospects experience your brand, your brand need to ensure you are making the most of the opportunity. Customer experience maturity is all about developing deeper, long-lasting engagement with your customers, through tailoring and adapting your communications to each individual customer.
    How can a brand assess how sophisticated its approach to customer experience management is, work out where it wants to develop customer experience, and develop an effective roadmap to achieve its goals? In this webinar, Sitecore solutions partner Fusionworkshop describes the digital journey of its client OPP, a leading business psychology consultancy.
    Join this webinar to learn:
    * How to assess your brand’s current level of customer experience maturity and how to plan effectively for the future
    * Discover how OPP and Fusionworkshop worked from initial assessment and objective/strategy setting through to the planning and build for a new website
    * Find out the impact an effective digital strategy has had on OPP’s business and see where OPP and Fusionworkshop want to take their digital marketing in the future
  • Defining the modern marketer - from real to ideal Jul 2 2013 2:30 pm UTC 60 mins
    Today's Modern Marketers are part of an exciting industry transformation. Technology has advanced the way marketers reach out and engage with potential buyers. As marketing evolved from catchy jingles and clever slogans to the digital age where metrics and measurement are prioritised, the concept of the Modern Marketer has arrived. What is a Modern Marketer?

    Based on research conducted in the UK in May 2013, this webinar will explore the elements of modern marketing that marketers are employing today, as well as their views of what constitutes the "ideal" marketer and possible means of reaching that level.

    Join this webinar to learn:
    - How to make Modern Marketing work for you by deploying the right mix of process technology (science) and creative content (art)
    - About Digital Body Language™, sales integration, and using real-time data to improve marketing campaign results
    - What modern marketing techniques other successful companies are employing to accelerate pipeline in today's highly competitive environment
  • Putting you in the driving seat: How to boost website performance Jun 25 2013 2:30 pm UTC 60 mins
    It has been a long time since websites were there for vanity. Now seen an invaluable tool within the marketing tool kit, your website needs to work harder than ever before to differentiate your brand and generate revenue. But how do you know if your website is in tip-top shape? How fast can you respond to the user behaviour on your site to convert a visitor into a customer? How do you go about making the business case to make changes to your site – particularly those that demand investment? More importantly, what data do you use to inform your decisions?
    This webcast will delve into the common issues that weaken website performance and the new approaches and technology that can significantly boost its performance and put you in the driving seat of the business. It will include a live Q&A between the participants and members of the online audience.
    Key learnings from this session:
    * How to understand and interpret your customers' and prospects' on-site behaviour.
    * How to use this data to increase conversion rates on your website.
    * How to make the business case for actively enhancing your website structure, layout and content.
    * How to use analytics data to inform your off-site marketing messaging and content strategy.
  • Creating a Top Notch Content Marketing Program Recorded: Apr 11 2013 48 mins
    Running content marketing programs can be daunting, specifically for organizations that are running content marketing programs for the first time.

    This webinar will take you through the steps needed to launch and run a consistent stream of content through webinars and videos. As well as being littered with case studies and examples of 'top notch' programs this session will also share those much needed practical tips and quick wins to get you on your way to a successful program of events.

    Patricia Page, Marketing Programme Manager EMEA at BrightTALK, has been focused for the passed three years on initiating such content programmes and working with clients across finance and technology industries to help them develop their own content marketing plans with exceptional results.

    Quoc-Thai Dang, Demand Generation Marketing Manager, BrightTALK is focused on using webinars and videos to drive highly engaged sales-qualified leads for BrightTALK . He will be sharing his expertise and insights on how to target specific audiences for successful program outcomes.
  • How to escape email purgatory and transform management of your marketing Recorded: Mar 13 2013 61 mins
    B2B marketers are drowning in email. In today’s digital, distributed and increasingly multinational organisation, it’s used for everything – sharing creative ideas, gathering feedback, reporting on results etc. etc.

    The result is a maelstrom of internal messages flooding into marketers’ inbox every day, requiring management and response and preventing marketers from getting on with their day job: which is to get the marketing done. Far from being a tool helping marketers achieve their objectives, email is increasingly becoming a significant barrier, often creating more problems than it solves through disjointed conversations, lost messages, corrupted files and lack of clarity on internations. In short, we have created a monster.

    But it doesn’t have to be this way. There are other means for marketers to manage their activities, communicate with relevant internal and external stakeholders and produce killer content and more engaging campaigns to boost ROI.

    This webcast will explore the problems with traditional managing of marketing through email, propose practical, tactical solutions to optimise activity, and go on to examine the opportunities to use new technology. In particular, it will explore how online collaboration can not only improve existing processes and communication flows for marketers, it can generate improved levels of performance by enabling better dialogue, sharing of ideas and greater inclusivity.

    Key learnings:
    * Understand the problems with using marketing management through email.
    * Utilise techniques to optimise effectiveness of email usage.
    * Understand new technology and opportunities for new working patterns and behaviours.
    * Improve effectiveness and cohesiveness of marketing through online collaboration.
  • Track your target audience's journey from end to end on your website Recorded: Jan 24 2013 60 mins
    The Lead Forensics webcast will show you how to track your target audience's journey on your website from end to end, whether you're emailed them, they've received a direct mail campaign or you're doing a telemarketing campaign.

    The webcast will give insight to B2B companies on how they can track website visitors from end to end from their campaign activity when they go to their website, even if they don't click on the relevant link or choose the customer journey put in place for them.

    Paul Thomas, Managing Director at Lead Forensics will teach you how you can use this information to increase your sales leads and improve your online ROI.

    Key learnings:

    • Track your target audiences journey from end to end on your website
    • Identify those key businesses that have visited your website but not enquired
    • Learn how to use this valuable insight to increase sales leads and improve your online ROI
  • Webinars - How to Acquire Audiences, Score Leads and Drive Revenues Recorded: Jan 24 2013 48 mins
    Creating a webinar is relatively easy these days but many marketers fail to think about lead follow-up and audience acquisition. Furthermore, content is usually not aligned to the buying cycle. Join Quoc, Demand Generation Manager of BrightTALK as he shares the secrets of building an opt-in webinar community using partnerships and social media, how to score webinar leads and the lead follow-up you should take to ensure success.
  • B2B brands beyond borders: How to make international marketing more effective Recorded: Dec 13 2012 51 mins
    Globalisation, and the growing ability to tap into international markets, is creating huge opportunities for B2B brands. But with it come significant challenges. How do you manage B2B activities across multiple territories seamlessly and with maximum effectiveness? How do you ensure disparate groups of marketers, sales people and channel partners in remote locations are working cohesively towards the specified objectives?

    This webcast will explore some of the challenges that are facing international B2B brands, and look at technological solutions to overcome this. It will include a live Q&A between the participants and members of the online audience.

    Key learning's from this session:
    • How to ensure consistency of brand and product messages
    • How to gather meaningful feedback from disparate teams
    • How to generate new ideas and collaborate internationally
    • How to share marketing materials, assets and resources effectively
  • The lead lifecycle management: 7 steps from prospect to revenue Recorded: Dec 6 2012 41 mins
    In this presentation Eloqua will show you how to really maximise your leads, looking at:
    • Why lead lifecycle management is to so important in today’s B2B marketing world
    • The importance of sales and marketing alignment
    • 7 steps - from understanding the buyer to revenue
    o Know your personas
    o Targeting and segmentation – Target the right buyers
    o Marketing efficiency – Doing more in less time
    o Lead quality – Get the right leads to sales
    o Lead Nurturing – Get more from your existing database
    o Sales enablement – Marketing intelligence for sales action
    o Marketing effectiveness – Measure everything
    • Continuous optimisation: Why you’ll never be done
  • Before you maximise, measure (or, how to prove a 350x ROI) Recorded: Dec 6 2012 44 mins
    Automation is great if you’re already doing something that should be automated. So this won’t be a presentation about technology (although it does play a role). It will be a presentation about the hard work involved in setting up successful demand generation programmes for companies including Canon, O2, Atos and Oracle.

    Join The Marketing Practice to step through examples of:

    - Building the business case for demand generation
    - Setting marketing objectives that truly link through to revenue
    - Designing the process that ties it all together and integrates with sales
    - Planning campaigns that convince the audience to join you on a journey
    - The new integrated model of telemarketing working alongside (not after) campaigns
    - Tracking ROI of anything from 20 to 350 times marketing investment

    If you’re being asked to increase the proven ROI of demand generation, or you need to set up a more industrialised lead generation engine without losing sight of brand objectives, or you’ve spent a year generating leads that sales haven’t followed up on – this is the session for you.
  • Maximising email marketing activity in order to gain best possible ROI Recorded: Dec 6 2012 45 mins
    In increasingly busy inboxes how can you stand out in the crowd and maximise your email marketing activity? As B2B marketers there are a number of tools at your disposal to help you stand out in the crowd.

    In this webinar Pure360 Account Director, Jonny Davies, gives a number of tips and techniques to ensure you get the best possible results from your campaigns. Specifically Jonny will cover:

    • The importance of dynamic, personalised and relevant content within a B2B email marketing strategy
    • An email marketing health check - how healthy is your current B2B list?
    • How to best integrate your email and CRM activity to generate ROI
    • Transactional and lifecycle marketing 'from lead to customer'
  • Five strategies for B2B marketing in a downturn Recorded: Dec 6 2012 48 mins
    No doubt about it, we’ve been though tough economic times — and an economic slowdown means a tendency to scale back marketing spending. However, research shows that a downturn creates opportunities to accelerate growth faster than your competitors.

    This means it may be the best time to step up your marketing — at least in quality if not quantity. The marketers that focus on getting the most out of every pound/euro spent and on demonstrating marketing’s impact on revenue and pipeline will be well positioned to come out of the slump looking like a star!

    Join Marketo to learn how you can:
    • Use lead management to maximise the value of every lead
    • Give your programs a lift with social media
    • Ramp up your content marketing
    • Align sales and marketing
    • Use marketing analytics to help you spend your budget wisely.
  • Content marketing: Half the time, twice the effect Recorded: Dec 6 2012 42 mins
    Content marketing is an increasingly central part of our marketing strategy. But it takes a lot of time and effort. And there is often no budget allocated to it, which means it often needs to happen on a shoestring. This webcast reveals a great way not just to assess the value you are getting from your content, but also how to increase it many times over.

    The effectiveness of the content you produce – whether it is intended to generate leads or raise awareness – is a function of how good it is and how much time and money it takes to produce. In this webcast, John Bottom of Base One shares an entirely new model of content marketing efficiency, based on the correlation of quantity and quality, when applied to both the creation and distribution of content. It will help you:
    • Create better content
    • Get more value out of existing content
    • Increase download number and website traffic
  • Buyer Engagement: How to Maximise Your Marketing Through New Technology Recorded: Dec 6 2012 60 mins
    Content is king in today's highly competitive buyer-centric information environment, with decision makers able to access whatever information they need at a time and place to suit them. So as a B2B brand, how do you ensure your content packs a punch and creates engagement opportunities that matter - both in terms of delivering new leads, nurturing prospects and retaining existing customers? Rich media can be a highly potent solution to this significant challenge for business-to-business marketers - but what options are available and what are the secrets of success for this channel?

    Join Joel Harrison, editorial director of B2B Marketing, in conversation with CEO of Wild Orange Media & ex Microsoft digital marketing leader Allister Frost and BrightTALK co-founder Charlie Blackburn as they discuss the role of new technology in creating high impact engagement opportunities, and the strategies that B2B marketers can adopt to best leverage these new tools and techniques.
  • B2B Video: How to Drive Audiences, Engagement & Insight Recorded: Nov 13 2012 45 mins
    There are an increasing number of B2B organizations using videos to engage stakeholders and customers. What are the best ways to attract these audiences and encourage their involvement? What data could you also analyze to improve the content, audience experience and the optimization of the registration process? Attend to hear what the experts are saying about SEO, PPC advertising, social media and join the discussion around how you can get the best distributing your B2B video out there.
  • Welcome to the crazy age: A manifesto for change Recorded: Nov 2 2012 45 mins
    For marketers in today's world, change is the only constant. The landscape, buyer behaviour and communication techniques are all evolving rapidly: welcome to what pioneering thinker in B2B marketing Paul Cash calls 'The Crazy Age'.

    This video of Paul Cash’s keynote speech at the B2B Marketing Annual Conference 2012 will put the changes that are sweeping through marketing into context, and explain the new way that marketers need to act to ensure success in this most challenging of environments.

    The perfect opportunity for people who couldn’t make it to the B2B Marketing Conference!
  • Debunking (or not) mobile research myths Recorded: Oct 31 2012 43 mins
    Predictions suggest that internet usage via mobile devices will account for half of all internet usage by 2013. With more people moving to mobile on a global basis, the research industry faces some tough challenges to adjust and adapt to this new channel.

    Join Research Now as they challenge current myths about mobile research, explain the truths and suggest ways in which the industry will adapt to this changing landscape.
  • Multi Content Funnel Marketing - Developing the Right strategy for your Funnel Recorded: Oct 24 2012 59 mins
    The webcast will give an overview of how companies can build a winning content marketing strategy mapped to their funnel. It will show how to tailor your content marketing strategy for both top of funnel and mid funnel campaigns.

    Kieran Flanagan, Online Marketing Manager (EMEA) at Marketo will go through some of the best techniques Marketo use to build a content marketing strategy that helps drive new visits through their funnel.

    Key Learnings:

    - What type of content marketing and assets are best suited for top of funnel campaigns (attracting new visits into your funnel)
    - How can you best promote your top of funnel campaigns to get most visibility for your content
    - What type of mid funnel campaigns help convert new visits into leads and leads into customers.
  • iPad version: The Future of Webinars and Videos in B2B Marketing Recorded: Sep 13 2012 43 mins
    The growth of webinar and video is becoming a huge part of the B2B armoury. With the ability to grow brand awareness and leads, should online events become a vital part of a demand generation strategy? If so, what are the best ways to utilise the platform? How can the content be targeted to the correct demographic? Join Joel Harrison and Patricia Page as they discuss the golden rules to maximising webinar and video effectiveness.
  • Five years on: B2B Marketing in 2017 Recorded: Sep 13 2012 45 mins
    B2B marketing is changing all the time and it can seem impossible to prepare for the challenges you’ll be facing one year from now, let alone five.

    In this webcast, Base One will look ahead to where B2B marketing will be in 2017, what sort of campaigns you’ll be running in five years and what it means for you now. They’ll be looking at:

    • Meta-trends
    • Changing footprints
    • Big data
    • The new world of work
    • The power of the individual
Guidance and best practice advice for B2B marketers
This channel provides practical advice to help B2B marketers understand the rapidly evolving marketing landscape, and to make best use of new techniques and tools.

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  • Title: Increase campaign conversion rates with effective telemarketing
  • Live at: May 2 2012 2:30 pm
  • Presented by: Niall Habba. Managing Director, The Telemarketing Company
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