Turning bust-ups into breakthroughs: How to understand and harness conflict

Workplace stress is always a hot topic in the HR press, and even more so currently as organisations push to achieve more with reduced resources and budget. Is the media’s portrayal of stress as bad correct – or is stress something we can learn to manage and even harness for positive benefit? Although most of us know what stress feels like, many of us fail to identify the best coping strategies for the productive management of the challenges that we face. And if we have trouble managing our own stress, how can we best support colleagues who experience stress differently?

Penny and John will step through a well-established dynamic model of the stress process and explain how you can build individual and organisational resilience, not only to avoid stress turning into distress, but also to understand when it can be a positive, motivating force.

When it comes to offering career guidance to students, educational institutions have a vested and growing interest in giving them the boost they need to enter the workplace. Personality questionnaires are sometimes used to inform decision-making about next steps, but some assessments are more robust than others, and timing is everything. So what are the key ingredients for delivering valuable perspective? And how can careers advisors and tutors provide the best possible experience for their students?

In this webinar, OPP’s John Hackston, Head of R&D, and Amy Baskerville, Education Sector Manager, share their thoughts on the challenges currently facing careers advisors and students, and consider the value of applying personality insights to course and career choice.

At every level, leaders struggle to receive, and use, constructive feedback – subordinates hesitate, leaders lack time for reflection, ‘edgy’ managers think their edge is effective, and acknowledging any weaknesses hints at incompetency. Psychological type, the framework behind the MBTI instrument, depersonalizes many critiques, helps leaders make sense of feedback, and provides pathways for successful change tailored to the leader's own style.

Jane’s webinar will introduce several easy-to-use yet profound strategies that take your leadership coaching skills to the next level.

Jane Kise, Ed.D. is an executive coach, consultant, and author of over 20 books including Intentional Leadership, Introduction to Type and Coaching and Using the MBTI Tool in Organizations. A past president of the Association for Psychological Type International, and a faculty member of the Center for Applications of Psychological Type, Kise consults worldwide, helping individuals and organizations be more intentional about how they plan, lead, influence and change.

As an MBTI practitioner, you’ve had time to realise the value of MBTI insights. But for many people who receive feedback, knowing their four-letter type and understanding that people have different preferences is often where their journey ends.
Improve the return on your MBTI training and the value of your interventions by helping participants to apply their MBTI type knowledge more effectively, every day, with our brand-new resources.

Join Pauline Siddons, Learning Implementation and Development Manager at OPP, as she presents the new recommended MBTI feedback process, and shares her experiences using our newly developed materials, including:

• Practitioner feedback prompt cards to facilitate better quality individual feedback sessions
• A group feedback kit containing interactive exercises to help your clients identify their best-fit type as a group
• A practical desk resource that makes the MBTI concepts readily available for clients to refer to, supporting their ongoing development.

What will I learn?
• How to deliver more inspiring and impactful individual MBTI feedback, which provides a platform for users to continue their application of type beyond their feedback session.

It is for me?
• This webinar is ideal for all MBTI practitioners who qualified before July 2012. It will enable you to reinvigorate your MBTI work with new exercises, approaches and materials to create more memorable feedback sessions and add value to your work.

For over 20 years, OPP has been using psychometric tools with leaders to enable them to reach their potential, by developing self-awareness. Our approach to leadership development is based on understanding the whole person, and enabling each individual to develop an authentic style of leadership, allowing them to make the most of their inherent strengths and drive organisational success.

Join Alice King and Lorraine Mills from OPP’s Consultancy team as they share insights from their work with leaders, and discover the benefits of using psychometric tools to enhance authentic leadership.

Teams are the building blocks that hold your organisation together. High-performing teams have a positive business impact, boosting operational efficiency and avoiding waste and missed opportunities. But even the best teams need help to maintain their effectiveness over time – particularly in times of change.

Join our webinar ‘Optimising team performance in competitive times’ and discover how psychology can play a vital role in improving team performance.

What you will learn:

- The benefits of investing in team development
- How to achieve optimum team performance
- How psychometric instruments and expert facilitation can encourage team development
- The steps taken by an international consulting firm to develop a key leadership team
- Hints and tips for leaders and facilitators in developing high-performing teams

Who should attend:

- Anyone interested in how people working together in teams can become more than ‘the sum of their parts’
- Anyone keen to understand how psychological insights can transform lacklustre teams into high-performing dynamic units

To truly develop and reach our full potential we need to develop our self-awareness.
Ashridge Business School and OPP have been exploring links between personality (as measured by the MBTI and FIRO-B instruments) and self-awareness, derived from the congruence between observer ratings and self-ratings on 360 assessments. The research brings science and practice together through both empirical evidence and practitioner insights into how 360 assessments and personality inventories can be used effectively together, to understand both personality and behaviour.
Join Alex Davda from Ashridge Business School and Paul Deakin from OPP as they share insights from this research to explore how practitioners can maximise the benefits of coaching interventions.

For four decades, Dr. Ralph Kilmann has been using the MBTI and TKI tools to help organizations identify and then resolve their most troublesome problems.

His approach starts by bringing recurring and unresolved differences between people out into the open, using four MBTI type groups (based on the functional pairs ST, NT, SF and NF). Once these differences have been identified, the TKI’s five conflict modes are used to develop an effective resolution for all concerned.

In this one-hour webinar, Dr. Kilmann will describe how the combined TKI and MBTI assessments offer a powerful toolkit for solving complex problems and conflicts.

Conflict is a natural part of work and personal life. Although it usually results from simple differences of opinion, conflict can stem from any element of trust, belief, authority or passion being challenged, and can lead to damaging disputes that waste time and effort in the workplace.

OPP’s global research found that 85% of employees have to deal with conflict in the workplace, and spend on average 2.1 hours a week dealing with it. In the UK alone, that translates to 370 million working days lost every year as a result of conflict at work.

Join OPP consultants Rob Bailey and Gil Parsons to discover why conflict arises, how you can deal with it, and how to use it for positive outcomes.

Most type practitioners use psychological insights to improve organisational challenges such as communication, decision-making, conflict and leadership. But Jung’s theory of personality, and its subsequent development by Briggs and Myers, provides a treasure chest of ideas to support a life-long developmental process.

Join independent consultant Nancy Barger to discover how MBTI® basics can be applied to each of the three stages of life Jung described, and provide a platform for more impactful coaching and development.

As the summer approaches, sports teams across the world are fine-tuning their approach to working together to make the most of their combined talents. Facing world-class competition means teamworking will be vital in achieving the goal to be the best in the world.

As the world economy continues to struggle, the challenge faced by elite athletes is shared by teams in organisations. Leaders, teams and individuals all face increasing pressure to achieve higher and higher levels of performance, often with fewer resources. So how can you embrace a spirit of excellence in your business?

What you will learn:

- The benefits of investing in team development
- How to achieve optimum team performance
- How psychometric instruments and expert facilitation can encourage team development
- Steps taken by an international consulting firm to develop a key leadership team
- Hints and tips for leaders and facilitators in developing high-performing teams

Who should attend:

- Anyone interested in how people working together in teams can become more than ‘the sum of their parts’
- Anyone keen to understand how psychological insights can move teams from simply functioning towards the highest levels of performance

Sign up now to see how psychology can play a vital role in team success.

The term ‘psychometric instrument’ can bewilder and confuse: sceptics view them as flaky – just a way to put people in boxes; others worry they’ll reveal intimate details they’d prefer to keep private. We think differently.

One of our resident psychologists, Rob Bailey, will guide you step-by-step through the range of instruments available, show you how to choose the right tools, and explain how your business can benefit from their use.

If you are new to the world of psychometric assessments and want to find out more sign up now!