CSI: A Practical Perspective

Have you been using ITIL for years and want to understand how to optimize your practices? Or are you just beginning with ITIL and want to know more about CSI?

Register now to join Manta Director, Derrick Hazel, as he takes at look at ways to leverage CSI to drive operational efficiency, sustainment and customer satisfaction.

Continual Service Improvement (CSI) supports changing business objectives by providing a consistently-applied set of processes, procedures and tools to measure, analyze and report on improvement opportunities ensuring maximum benefit and minimum risk to the business.

In this 45 minute webinar we will explore how to integrate CSI into your organization to:
- Improve business operations and staff productivity
- Improve customer satisfaction and relationships
- Optimize costs and industry best practices

When it comes to certified training, the Manta Group focuses on certain best practices - Service Management, Governance, Project Management and Emerging Technologies.

Attend this webinar to find out why we focus on these best practice areas, and the different training delivery methods available - with a particular focus on why self-paced eLearning is a great learning option.

As a special bonus, you will get a sneak peak into what the new CobiT 5 training will include.

Everything you've always wanted to know about improving efficiencies and throughput with your PMO, but were afraid to ask.

Using a Lean Six Sigma Project approach, Manta Director Gary Grandin provides insight to identify the gaps and increase efficiencies by using IT best practices.

Attend this webinar to:
- Learn about techniques used to drive efficiences, decrease cost and increase throughput
- Increase the effectiveness of your team through the use of analysis tools
- Develop the appropriate process controls, risk management and ensure the right people are in the right roles

Do you find your IT organization in one of the following situations?
- “I tried to implement ITIL, but it’s fallen apart every time”
- “I thought implementing ITIL would solve all of my problems”
- “ITIL solved some of my problems, where do I go from here?”

Register now to join Manta Consultants Peter Kingsman, Eden Roberts and Craig Dewey as they present three key approaches to ensure your investment in ITIL and SM initiatives are addressing your key problems.

In this 45 minute webcast you will learn how to incorporate 3 key approaches to maximize ITIL:
- Risk based approach
- Management system approach
- Process optimization approach

Project managers have long faced the triple constraints of scope, schedule and cost. Yet too often when these hurdles have been overcome, the project might STILL be deemed a failure. Or the project might not add to the project manager'€™s reputation. Why not?

Project managers deal with delivery, procurement, and people puzzles, to name a few. While real, these are not necessarily aligned with the pain points of a Project Sponsor. The project is merely the cross section where the project manager's and sponsor'€™s interests are temporarily aligned.

We will explore the perspectives of the Project Sponsor, and assist project managers with strategies for working with sponsors of varying aptitude. This sometimes unwritten world may well hold the keys to project success, and the real results the PM is expected to deliver.

In this 45 minute webcast you will learn:
• The traits of a good Sponsor
• Types of Sponsors and how to work with each
• What Project Managers can do to line up Sponsor success

Attendees can also collect a PMI PDU credit for attending this webcast through a Category B entry. Contact info@mantagroup.com for more information.

Join Russ Conwath, Manta Consultant and Will O'Brien, CEO of The Manta Group, as they discuss the best way to create an efficient and effective service desk.

Manta's assessment methodology is centered around four lenses: Services, Organization, Process and Technology. You will see proof of this methodology in the results from a case study where a service desk was improved at a financial institution.

In this 45 minute webcast you will take away:
• Why it is important to look at more than just people, process, tools - The four lenses approach to assessment
• Common areas to look for service desk optimization opportunities
• Case study examples of service desk optimizations

“Optimize Your Service Desk” is co-sponsored by The Manta Group (www.mantagroup.com) and MSI Inc (www.msysintegration.com).

Are you looking for ways to improve the efficiency of IT services in your organization? Attend this webinar to see an example of Lean principles and how it can help your organization become more efficient and effective.

This webcast provides an example of how Lean Thinking and Lean Principles were not only used to reduce waste and improve efficiency, but also as an approach to effective organizational change within a financial services company.

As the amount of power consumed by IT continues to rise, the associated cost and environmental impact is becoming increasingly alarming. Power is already the single biggest operating expense in the data centre. However, much of this power is wasted, resulting in unnecessary heat, expense, and upstream carbon emissions.

In this 45 minute webcast, learn about specific steps you can take to help combat this problem. Learn why having efficient equipment and facilities is not enough and why a holistic program which also encompasses good processes and governance produces the best results. Attendees will review:
- The problem of power consumption in the data centre, and why a holistic approach is important for achieving the best results
- Some key elements of process and governance critical to a successful Green IT program and how they impact power consumption
- Specific steps you can take to help start a Green IT program or advance an existing one

More and more companies are turning to the Cloud to host their confidential data, but are they taking the time to ensure the correct level of governance is in place?

In this 45 minute presentation, learn about Cloud governance for success and risk reduction. In addition to any questions raised by participants, you will take away the following:
Market trends and Model shifts
Know what SAS 70 really means when selecting a cloud provider
The need for effective cloud governance
How to build an effective governance framework using ITIL or COBIT

Get answers to your questions about Cloud governance in this interactive webcast.

"Clouds are Fluffy and Safe?" is co-sponsored by The Manta Group and MSI.

A best practice is a method or technique used to maintain quality as an alternative to mandatory legislated standards, and can be based on self-assessment or benchmarking. In the IT industry ITIL, COBIT, Lean, 6 Sigma, ISO and PMBoK are frequently implemented.

For best practices to thrive, an environment must be created where best practices complement each other and the system of practices is in balance - The Best Practice Ecosystem.

In 45 minutes, learn how to get the most out of your investment in IT best practices. In addition to any questions raised by participants, you will take away the following:
- For best practices to thrive, an environment must be created where best practices complement each other and the system of practices is in balance - The Best Practice Ecosystem.
- Organizations that invested in best practices recognize significant growth and profit results compared to their competitors who did not invest in best practices.
- Observe a case study of how a financial organization used the Best Practice Ecosystem to transform their IT organization.

Service Management, Project Management, Risk Management and other operational disciplines will be examined.