Service Catalog

The service catalog is a key component in IT service management. It is mentioned extensively in ITIL, and is now a requirement for ISO/IEC 20000. Carefully planned and documented ITSM processes are increasingly important in the delivery of higher customer satisfaction, including the definition of services and the creation of a service catalog to support business and culture change. In this summit, you will learn first hand from leading experts, analysts and end-users on how to develop, manage and improve a service catalog to deliver business objectives and evolve your ITSM capability.