Summits

Welcome to the BrightTALK Summit series. Our summits are a collection of topical webcasts run over the course of one or two days focused on a variety of relevant and timely subjects that matter most to you. They are free to attend. Choose all or specific summit webcasts to attend live or on demand.

Live & upcoming summits

Previous summits

The “new normal” is about managing business demand, investments and resources in a world of increasingly complex supply chains and technology ecosystems. The future success of IT starts and ends with making the rig..

What’s your plan for problem and incident management? Establishing problem and incident management in your organization is an effective way to increase productivity, while offering significant business benefits. Join t..

One primary way to measure the success of your service management strategy is to achieve a high level of customer satisfaction. As the quality of your customer service can make or break your relationships with your end-u..

As an IT service manager, maintaining a highly successful service desk requires being able to efficiently handle incoming requests and incidents, understanding and knowing your customers and effectively managing change. ..

The closely related processes of configuration, change and release management have become a mature aspect of IT service management. It is crucial that practitioners have the knowledge and foresight to manage changing env..

Whether your IT organization is in the beginning or final stages of ITIL implementation, it is essential to have a service catalog that communicates the value of your organization's services. While many organizations rea..