Recorded summits

Welcome to the BrightTALK Summit series. Our summits are a collection of topical webcasts run over the course of one or two days focused on a variety of relevant and timely subjects that matter most to you. They are free to attend. Choose all or specific summit webcasts to attend live or on demand.

The service catalog is a key component in IT service management. It is mentioned extensively in ITIL, and is now a requirement for ISO/IEC 20000. Carefully planned and documented ITSM processes are increasingly important..

In today's IT landscape, applications are becoming more complex as new technologies and environments such as cloud computing and mobile are being introduced. Managing these applications effectively allows enterprises to ..

With the promise for better accessibility and efficiency, more organizations have begun to move their services to the cloud. But can the cloud deliver and will service management still be relevant in this transition? Joi..

What’s your plan for problem and incident management? Establishing problem and incident management in your organization is an effective way to increase productivity, while offering significant business benefits. Join t..

The “new normal” is about managing business demand, investments and resources in a world of increasingly complex supply chains and technology ecosystems. The future success of IT starts and ends with making the rig..

One primary way to measure the success of your service management strategy is to achieve a high level of customer satisfaction. As the quality of your customer service can make or break your relationships with your end-u..