Welcome to the BrightTALK Summit series. Our summits are a collection of topical webcasts run over the course of one or two days focused on a variety of relevant and timely subjects that matter most to you. They are free to attend. Choose all or specific summit webcasts to attend live or on demand.
IT leadership is paramount in bridging the gap with the business and ITSM is one of the primary tools. One key element to provide the competitive advantage to your company is staying current with new technology and trend..
In our world of constantly increasing risks, the value of business continuity to an organization cannot be measured. Learn how to optimize your continuity plan and be better prepared for any unplanned risks that your org..
As the focus on customer experience is important as ever in the IT service management discipline, the need for service desk improvement is on almost every IT organization's minds. While today's IT service desk tools make..
Business executives have been greatly impacted by the uncertainty of current market conditions and they are stepping up to meet the challenge. By taking a pragmatic approach to driving innovation, transforming the busine..
The service desk has reached a critical point in its development, with the increasing complexity of IT systems, the growing demands and expectations of users and its move into a more customer-oriented phase. Faced with t..
With the promise for better accessibility and efficiency, more organizations have begun to move their services to the cloud. But can the cloud deliver and will service management still be relevant in this transition? Joi..