IT Service Management

Recorded summits

Welcome to the BrightTALK Summit series. Our summits are a collection of topical webcasts run over the course of one or two days focused on a variety of relevant and timely subjects that matter most to you. They are free to attend. Choose all or specific summit webcasts to attend live or on demand.

Managing software licenses can be complex and in turn, many avoid to make SAM a priority. As the options for software deployment increase and licensing models evolve, the need for a properly implemented SAM initiative is..

IT leadership is paramount in bridging the gap with the business and ITSM is one of the primary tools. One key element to provide the competitive advantage to your company is staying current with new technology and trend..

As the focus on customer experience is important as ever in the IT service management discipline, the need for service desk improvement is on almost every IT organization's minds. While today's IT service desk tools make..

Tanto si has adoptado la nube o la evitas como la plaga, una cosa es segura, la nube ha venido para quedarse. La computación en la nube ofrece nuevas oportunidades para conseguir una mayor eficiencia y reducción de cos..

The network is the backbone of any organization's infrastructure. You can have the most up-to-date storage arrays or servers, but if your network isn't state-of-art, you are risking latency and performance issues for you..

Updating the data centers is on the fore front of IT professionals’ minds when trying to achieve greater business efficiency and agility. Whether it’s implementing DCIM to monitor both the infrastructure and the faci..