IT Service Management

Recorded summits

Welcome to the BrightTALK Summit series. Our summits are a collection of topical webcasts run over the course of one or two days focused on a variety of relevant and timely subjects that matter most to you. They are free to attend. Choose all or specific summit webcasts to attend live or on demand.

The IT landscape is not getting any simpler and the focus on financial management is as important as ever to respond to the increasing pressure of reducing costs. No longer can IT professionals leave this strictly to the..

The service catalog is a key component in IT service management as it helps customers and users to quickly identify the services they require but it is also expected to add value and help organizations identify and manag..

As the focus on customer experience is important as ever in the IT service management discipline, the need for service desk improvement is on almost every IT organization's minds. While today's IT service desk tools make..

The network is the backbone of any organization's infrastructure. You can have the most up-to-date storage arrays or servers, but if your network isn't state-of-art, you are risking latency and performance issues for you..

While the service catalog holds significant promise for transforming the way IT does business, IT service catalog implementations are still today a larger cultural, political, and technical undertaking than most organiza..

Whether you've embraced the cloud or are avoiding it like the plague, one thing is for certain - cloud is here to stay. While cloud computing presents new opportunities for efficiency and lower cost, as more organization..