IT Service Management

Recorded summits

Welcome to the BrightTALK Summit series. Our summits are a collection of topical webcasts run over the course of one or two days focused on a variety of relevant and timely subjects that matter most to you. They are free to attend. Choose all or specific summit webcasts to attend live or on demand.

Algunos profesionales de TI llevan tiempo hablando de siglas "ISO" que no acaban de entender ni qué son, ni para qué les pueden servir. Especialistas de todos los países se han juntado con un fin común: volcar sus co..

Whether you've embraced the cloud or are avoiding it like the plague, one thing is for certain - cloud is here to stay. While cloud computing presents new opportunities for efficiency and lower cost, as more organization..

BrightTALK’s second annual Cloud Week will cover topics from cloud infrastructure and operations to security, cloud services, governance and compliance. Industry experts will be presenting the latest cloud initiatives ..

As two of the primary processes that often have the most direct customer interaction, incident and problem management are under high pressure to prove their value to the business. With these processes becoming more autom..

Whether your IT organization is in the beginning or final stages of ITIL implementation, it is essential to have a service catalog that communicates the value of your organization's services. While many organizations rea..

With mobile workforces and the increase of social IT creating new interactions between IT departments and their customers, cloud services are becoming mainstream. In this new cloud-based world the relevancy of service ma..