IT Service Management
Summits
Welcome to the BrightTALK Summit series. Our summits are a collection of topical webcasts run over the course of one or two days focused on a variety of relevant and timely subjects that matter most to you. They are free to attend. Choose all or specific summit webcasts to attend live or on demand.
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As the focus on customer experience is important as ever in the IT service management discipline, the need for service desk improvement is on almost every IT organization's minds. While today's IT service desk tools make..
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It is difficult for some organizations to understand the business value of unified communications and collaboration tools. However, by having a single point of access to manage the various voice, e-mail, instant messagin..
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BrightTALK’s second annual Cloud Week will cover topics from cloud infrastructure and operations to security, cloud services, governance and compliance. Industry experts will be presenting the latest cloud initiatives ..
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In a new era of heightened consumer expectations, disruptive innovations and increasing complexity with constrained resources, traditional infrastructure management solutions are insufficient to support IT’s need to de..
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