IT Service Management
Summits
Welcome to the BrightTALK Summit series. Our summits are a collection of topical webcasts run over the course of one or two days focused on a variety of relevant and timely subjects that matter most to you. They are free to attend. Choose all or specific summit webcasts to attend live or on demand.
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The IT landscape is not getting any simpler and the focus on financial management is as important as ever to respond to the increasing pressure of reducing costs. No longer can IT professionals leave this strictly to the..
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The service catalog is a key component in IT service management as it helps customers and users to quickly identify the services they require but it is also expected to add value and help organizations identify and manag..
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As the focus on customer experience is important as ever in the IT service management discipline, the need for service desk improvement is on almost every IT organization's minds. While today's IT service desk tools make..
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The combined approach of the change, configuration and release management processes provides the ability to maintain an efficient IT lifecycle. While it can be assumed that IT enterprises face plenty of IT issues every d..
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