IT Service Management
Summits
Welcome to the BrightTALK Summit series. Our summits are a collection of topical webcasts run over the course of one or two days focused on a variety of relevant and timely subjects that matter most to you. They are free to attend. Choose all or specific summit webcasts to attend live or on demand.
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The IT landscape is not getting any simpler and the focus on financial management is as important as ever to respond to the increasing pressure of reducing costs. No longer can IT professionals leave this strictly to the..
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IT leadership is paramount in bridging the gap with the business and ITSM is one of the primary tools. One key element to provide the competitive advantage to your company is staying current with new technology and trend..
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In a new era of heightened consumer expectations, disruptive innovations and increasing complexity with constrained resources, traditional infrastructure management solutions are insufficient to support IT’s need to de..
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As an IT service manager, maintaining a highly successful service desk requires being able to efficiently handle incoming requests and incidents, understanding and knowing your customers and effectively managing change. ..
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