RSA Video Testimonial 4

In response to the increasing frequency and variety of cyber-attacks, businesses are looking to harness their volumes of security-relevant information to gain actionable and easy-to-understand information about threats and their potential and actual impact upon an organization. Many recent analyst studies reveal that senior executives are paying more attention to security than ever before and there is an increased shift towards risk management, which is driving organizations to become more proactive than reactive. Despite this, organizations continue to struggle with the technology, people and process aspects of harnessing such solutions. Join this webinar to learn how you can leverage security intelligence from your SIEM deployment for threat protection, forensics and network visibility.

Over 75% of the application performance problems exist today because of poor performing storage in either IOPS, bandwidth or latency. Achieving ideal storage performance becomes a greater challenge the more diverse and complex the workload, which can ultimately bring storage performance to its knees. Many flash array vendors claim to solve application performance challenges, yet few can keep their performance promises with today’s demands on storage.

In this webcast, we will discuss real world mixed workload requirements for applications focusing on two common use cases – virtualization and SAP. The lessons learned will be valid for all business critical applications. We will focus on how to test mixed workloads and what results to look for from a high performance SSD storage.

The myth is that integration takes weeks to build and deploy, not minutes. Join this live demo and follow along as we show how to integrate SaaS and on-premise applications at cloud speed. Don’t forget to bring your stopwatch to test whether this is myth is confirmed or busted.

This MuleSoft event will cover:

Creating a CloudHub account
Configuring a message queue to Salesforce integration flow
Deploying integration to CloudHub
Monitoring performance from CloudHub Insight

The demo will be followed by a Q&A session.

Even the most successful MSP’s find it hard to build and manage an effective sales force. Are you recruiting the right sales people, with the right skills, managing their performance effectively, providing them with the correct sales tools, and pointing them at the right target markets in line with your range of products and services?

Without a sale, there is no business. Without a sales team your growth will be limited.

Steve Potts, Paul Fileman and Adam Harris from Transmentum will explain how to go about recruiting, training, motivating and retaining an effective sales team.

Join the webinar and learn how to:

- Recruit sales people that represent your business professionally
- Run effective sales meetings that both hold people to account and motivate your sales team
- Know the difference between hunters and farmers – and why you need both
- Create an effective sales process that drives profitable business growth

ITIL describes good practice processes, methods, and techniques for release management. However, these are largely based on how we used to deliver software. Agile development methods, including concepts such as continuous delivery, and the supporting concepts of DevOps, can seem at odds with ITIL good practice. This session will show you how ITIL Release and Change management can be effectively adapted and applied to support Agile and Devops, so that you get the best from both.

Beverly Weed-Schertzer is an ITSM professional with 20 years experience in the industry. Her focus is business improvement specializing in areas of IT Service Management, Support Services, Infrastructure Management, and implementing Best Practice methodologies (ITIL, ISO, CoBIT)

Join Beverly in this webinar as she covers:

- How to assess and prepare infrastructure changes in a last-ditch effort to make sure things don’t get messed up, limits strategic business value; A more mature “middle ground” process approach is a better way to move upstream to improve what's flowing downward stream
- Learn how to mold and unite the Change, Release & Configuration processes as a whole
- How to be mature about Change, Release & Configuration Management

Service Asset and Configuration Management (SACM) is arguably the most difficult process to successfully implement. The presentation will cover in some detail the theory, its translation and the practice of implementing SACM as two separate processes (ITAM and SACM).

Jalasoft is a fast-growing software development and IT education company. Because of their rapid growth, Jalasoft faced a fast-growing IT environment but had IT budgets that were not keeping pace. As a result, their ability to manage their increasingly complex environment with existing tools, processes, and resources presented a real challenge to their business. Sound familiar? Jalasoft turned to innovative SaaS provider ITinvolve and the power of social knowledge collaboration to help them harness the collective knowledge of their organization so they could support company growth without scaling IT resources to match. With ITinvolve, they gained much better visibility into their IT environment and have reduced failed changes by 70% and can now get new employees fully productive in half the time!

Attend this webinar to learn more about Jalasoft's experiences and the other tangible benefits they have received by using ITinvolve.

One of the key benefits of running IT as a business is your ability to provide your users with choices. When it comes to storage, you often face both exploding user demand and low utilization rates.

This session will discuss the Technology Business Management (TBM) framework, which provides you with a mechanism to understand your storage consumption patterns and fully burdened costs, benchmark your storage costs against your peers, and communicate the value of storage to your users to drive accountability.

You will walk away with a crisp understanding of how you can improve return on storage assets and make informed decisions to balance storage utilization, demand, and cost.

It's no secret that configuration management and a CMDB are difficult to implement. But a good CMDB has the potential to become the heart of an IT organization, making value visible through a network of relationships.

Join ITSM Specialist and CMDB practitioner Mark Kawasaki as he outlines a simple plan for implementing a CMDB, while avoiding the most common mistakes that cause organizations to fail. He will also discuss the heart of the matter: how to get the real Value on Investment (VOI), by using the CMDB to connect IT to Business Value in real ways every day. Mark will share real-world examples from Emory University's approach to Configuration Management, how they modeled and implemented a CMDB, and how they brought the IT community together to make it work.