Empowering End Users with a Modern Customer Experience

How do you monitor and assess performance in the cloud? Do you need more visibility and control over your managed cloud environments? Learn how HOSTING 360° Report™ delivers a level of visibility to cloud performance that has historically been unavailable to cloud customers. Aggregating key performance and operational data in a concise and usable format provides full visibility into the availability, performance, recovery, security and capacity (AppRisk™) of HOSTING’s cloud services.

Welcome to CA Clarity 13.2! In this webcast, CA Technologies product management will provide an overview of the marquee features that have been delivered in the latest releases of CA Clarity™ PPM. These enhancements include the new portfolio management module, investment capitalization, financially-enabled roles, new capacity planning portlets, configurable OBS, new reporting and UI improvements, as well as improvements to CA Clarity™ Agile.

BYOD is inevitable and unstoppable. Maybe even uncontrollable and unmanageable. But is it the real issue? We seem to be very interested in mobile device management and security risks and data breaches, as, of course, we should be. But, isn’t the real issue the fact that traditional IT is fast becoming irrelevant. Nearly all of us use our personal devices for work and have multiple personal clouds full of data – personal and business. Today’s users believe that they need traditional IT less than before. Crowdsourcing is replacing the Service Desk while Web self-service is replacing live people. But, there’s more to running IT than mobile device buzz words and doom & gloom blogs and tweets. Check out this webinar with CA Technologies & Pink Elephant to find out what’s really happening and what IT can do to embrace this new world. 1 PriSM CPD.

For the IT employer utilizing contingent or contract worker(s) services there are best practices and considerations that need to be made in order to protect yourself and your employees.

- Do you know how to discuss pay rates, increases or bonuses?
- Do you know how to deal with full-time employment queries, how to properly deal with timecards or forms?
- How do you deal with punctuality, attendance, dress code etc?
- What do you do when you want to terminate or suspend a contingent worker?

These are the common questions we receive and we will provide tangible tools and information that can help protect you as an employer.

For the IT employer utilizing contingent or contract worker(s) services there are best practices and considerations that need to be made in order to protect yourself and your employees.

- Do you know how to discuss pay rates, increases or bonuses?
- Do you know how to deal with full-time employment queries, how to properly deal with timecards or forms?
- How do you deal with punctuality, attendance, dress code etc?
- What do you do when you want to terminate or suspend a contingent worker?

These are the common questions we receive and we will provide tangible tools and information that can help protect you as an employer.

Join us for an exclusive event to learn how Oracle’s best-in-class supply chain planning solutions enable companies to improve supply chain efficiency, streamline and optimise maintenance operations by proactively managing supply chain events.

Don’t miss this chance to learn how you can:

• Improve predictability of unplanned maintenance
• Proactively plan for supply chain events
• Optimise maintenance planning process
• Orchestrate agile operations
• Reducing overall cost of asset maintenance operations

Register now to find out how you can improve supply chain efficiency in asset maintenance operations with Oracle supply chain planning solutions.

By 2014, 60% of global companies are expected to pilot, deploy or expand their BYOD programs (RainKing). As BYOD has become a fixture in the workplace, with 72% of employees clamoring to have their personal devices work-enabled, the IT industry has watched as the familiar “perimeter" model has become untenable. Data is going to more places, and ending up on a wider variety of devices, than ever before. A new model for protecting data has become a necessity. Organizations have tried to do so in a multitude of ways: extending policies to cover mobile devices, monitoring usage, MDM solutions, and even NAC; all have been methods used to try and create the most stable environment for mobile technology. Let Integralis security expert Mike Gabriel explain how to best balance mobile productivity and security in this Security Talks installment.

Why Attend?

1.Discover how your peers are trying to protect mobile data.
2.See how the perimeter is being sculpted (or not) by the IT industry.
3.Find out what the future holds for BYOD in the workplace.

Over the years true MSPs have had to work diligently to differentiate themselves from companies that are at best, not true MSPs and at worst, are shady fly-by-night operators. This is where the Unified Certification Standard or (UCS) for Cloud & Managed Service Providers comes in.

The UCS was created by a team of dedicated MSPs to address the shortfalls of existing standards like ISO 27001, ITIL, CoBIT, SSAE 16, which were never intended for managed services organizations and offered little in the way of consumer protection.

CASE IN POINT: Many MSPs do NOT fail because of technical deficiencies, but due to financial risk. Because of this, customers have very little insight into the service provider's business practices and financial strengths and capabilities.

Attend this webcast and you will hear from real MSP executives on how the UCS certification and audit has helped them to:

- Win new business
- Provide needed transparency to customers
- Achieve compliance objectives
- Quickly develop trust with customers and prospects
- Provide documentation on how those MSPs deliver their services
- And much more...

Both Cloud and Managed Service Providers should attend this webcast and at least begin to follow the standards necessary to achieve managed services and cloud computing excellence.

Join Klaus Feldam of PBD Worldwide and Liaison Technologies’ Phil Ifkovits who will discuss specific B2B integration challenges and how Liaison solutions allowed PBD to focus on more important areas including innovation and strategy.

Peeush Bajpai, Director of Professional Services EMEA at Kaseya gives his views on the current challenges for IT Service Management professionals.