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Peeush Bajpai, Director of Professional Services EMEA at Kaseya gives his views on the current challenges for IT Service Management professionals.

When a business rolls out IT systems to run its operations, the basic foundation on which the system is built is the network that carries the traffic. To be able to solve problems in such a complex environment, it's vitally important to know what is happening on the network. Whether it's the behavior of the applications, behavior of the users or rogue elements that interfere with application delivery, knowing what is going on is half the battle of solving the problem.

This short video will discuss why having a well-designed workflow for identifying suspect traffic patterns and finding even the smallest volume of interesting data can make the difference in finding the culprit of pesky performance problems.

According to a recent survey by MobileIron, 81% of companies accommodate personal mobile devices in the workplace and more than 50% have formal BYOD (“Bring Your Own Device”) programs in place. Another survey from iPass found that nearly half of IT managers in organizations implementing enterprise mobility strategies believe their company’s approach to be insufficient. Register for this webinar and discover how to avoid missteps on your path to mobility.

•How can you quickly and securely mobilize your workforce?
•What controls should be available to IT for a BYOD initiative?
•How do innovative companies collaborate in a mobile-first world?

Get your questions answered and explore the latest integrated solution from Box and MobileIron. Over 150,000 companies around the world, including 92% of Fortune 500, use Box for content sharing that both users and IT love and adopt. MobileIron is a Box partner and recognized leader in the Gartner Magic Quadrant for Mobile Device Management.

Did you know that natural disasters, such as hurricane or flood only account for approximately 2% of all business disasters while hardware failures and human error account for more than 70%?

Let’s face it: as an IT professional, anything that interrupts normal business operations could form the basis of disaster for you. Just remember: whatever the cause of your interruption, how you prepare to respond that will decide the fate of your business.

So, are you prepared?

In this session, Senior Sales Engineer Chris Brightwell from Kaseya will discuss what a state of the art backup and disaster recovery solution looks like, how you should plan ahead to prevent or mitigate the risks of a disaster and explains the difference between good and bad backup and disaster recovery strategies based on real-life examples.

Automating your data center is the easiest way to free up your IT department's time to work on more strategic projects. Tune in to this webinar as Jeff Hart from M2 Technology discusses how automation can be the key to increase efficiency while reducing your IT costs.

The mega-trends of SaaS, mobile and Big Data are converging, generating a new wave of business opportunity for enterprises. The convergence demands a new kind of platform – one that connects and takes advantage of the explosion of endpoints and data caused by organizations each choosing a uniquely diverse set of best-of-breed applications to power their business. Ross Mason will discuss his vision for this new platform and demonstrate how MuleSoft’s solutions are making it a reality.

Questions to be discussed include:

How will SaaS and mobility impact my business?
Is SOA really dead?
Does my business need an API strategy? Where should we start?
Can the Anypoint platform help me secure a competitive advantage?

In this webinar, learn about new innovations in IT collaboration and how they can benefit your IT Service Management initiatives.

In this session, we’ll cover the techniques used to properly and consistently assess the financial and business benefits of a technology investment. We’ll review the tools used to build a financial business case and examine the strengths and weaknesses of metrics such as ROI, TCO, NPV, and Payback. We’ll look at the challenges of credibly estimating direct and indirect benefits, and outline a straight-forward process for estimating indirect benefits.

Most people in IT entered the profession due to their interest and proficiency in technology. Not yet many IT practitioners set out to be accountants or marketers – although we constantly send out messages that state the need for skills in these areas.

There are more and more examples of accountants (or people from an accountancy, financial and other backgrounds) working in IT and there is a real need for commercial and financial skills and experience in this area.

The changing role and position of technology, the growth of managed services and the emergence of SIAM (Service Integration and Management) are driving the need for a new set of capabilities and competencies in IT and the management of technology. Clearly this presents a number of challenges for IT organisations and professionals alike – many of whom do not see themselves as being ‘bean counters’ or accountants…

This session examines the following:

What are the new challenges for IT?
What skills are needed?
What roles and responsibilities are required?
How can ‘traditional’ IT people and enterprise IT organisations adapt to meet these challenges?
What does the IT industry and e.g. enterprise of the future look like?

One of the significant changes resulting from the current economic climate has been the level of external scrutiny applied to IT initiatives. CFOs are demanding comprehensive business cases that can both articulate the value that IT brings to a business and withstand vetting by financial analysts. This session will integrate traditional financial models with business value metrics in order to provide an understandable vehicle for obtaining approval for IT Initiatives. Learn how to quantify financial costs and benefits in order to bridge the gap between what a CIO wants and what a CFO needs to justify the IT investment.