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IT Service Management

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Strategic Service Management Reference Model
- Presenting:Stuart Rance, Strategic Service Management ...
- Channel:IT Service Management
- Date: Jul 11 2012
- Duration: 00h 48m
- Tags:Service Management Reference Model
- play

Pittsburgh IG: Process Based Service Management
- Presenting:Ms. Eveline Oehrlich, Principal Analyst at ...
- Channel:itSMF USA
- Date: May 31 2012
- Duration: 00h 53m
- Tags:ITSM, itSMF, service, management, process, transform
- play

Practical Problem Management
- Presenting:Stuart Rance, Strategic Service Management ...
- Channel:IT Service Management
- Date: Mar 21 2012
- Duration: 00h 48m
- Tags:Problem Management, Customer Outcomes
- play

How CMS Will Thrive In the Cloud & Virtualized World
- Presenting:Jimmy Augustine, Sr. Product Marketing Mana...
- Channel:IT Service Management
- Date: Dec 08 2010
- Duration: 00h 25m
- Tags:CMS, Cloud, Virtualization, CMDB, Configuration, ITSM
- play