Everything You Ever Wanted to Know About Employee Engagement

Join ManpowerGroup™ North America's Chief Legal Officer Mark Toth for a complimentary webinar about Leadership.

In this engaging and interactive webinar, Mark will share simple, yet powerful tools you can use right now to identify and grow leaders in your organization, become a better leader yourself and avoid critical leadership mistakes that could land you in court (and maybe even jail).


Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

Whether you’re investing in a global initiative or just want to gain further understanding of global trends, this webinar provides expert insights to advance your success. It refers to TAPFIN’s latest Quarterly Market Report (QMR) to review emerging trends and new opportunities. Along with global market indicators, this session explores more specific trends in China and highlights some of the sourcing strategies recommended to leverage opportunities and address challenges resulting from the local market and regulatory dynamics.
The report also provides directional insight into the latest strategies in the region, and reviews the implications of the availability, capability and cost of the workforce, as well as regulatory dynamics and market conditions. Tactical and strategic considerations of going global will be discussed, with a focus on an analysis of contingent labor considerations in China.
By participating in this webinar with Cheron Fan, a TAPFIN Senior Solutions Architect based in Hong Kong, you’ll gain knowledge to aid decision-making surrounding workforce planning and MSP operations, plus:
•An in-depth analysis of how shifting workforce regulations are impacting requirements and workforce strategies at the regional level
•A regional view of workforce disruption due to labor strikes and shortages across the globe
•A demonstration of how a regional strategy can drive alignment of global and local objectives, using China as an example
•A country-level analysis of the local skill and productivity of the contingent workforce
Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

Join ManpowerGroup for a complimentary webinar designed to provide insight into the Human Age, Talent Shortage and what that means for hiring and your success in 2013.

Businesses face an ongoing challenge of finding the right people with the right skills – those who can improve performance, strengthen competitive advantage and drive sustainable growth. In fact, ManpowerGroup's research continues to reveal that U.S. employers are struggling to fill mission-critical positions, despite continued high unemployment. The paradox between the difficult to fill open positions and the high number of individuals looking for work, has major ramifications on both employment and business success in the U.S.

By participating in this webinar you will:

•Learn about the Human Age and the forces of change that are transforming the world of work
•Understand the factors causing the talent shortage – and how they impact your business
•Identify specialized solutions for winning in today's intense race for skilled talent
and edging out the competition
•Get practical advice on how to develop and implement a winning
workforce strategy

Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

Join ManpowerGroup™ North America’s Chief Legal Officer Mark Toth for a complimentary webinar designed to provide revealing valuable insights into what’s new and what’s next in employment law for issues in 2013.

It’s a new year and plenty of interesting things are happening in the world of employment law. In this engaging and interactive webinar, Mark will update you and share all the latest developments in employment law and then give you a glimpse of what may be coming next. Along the way, he’ll provide plenty of tips and tools to help you stay out of legal hot water.

After this fast-paced webinar, you'll walk away with:
•Up-to-the-minute information on the latest employment law developments
•A look into the future of employment law
•Tips and tools on everything from hiring to firing
•Practical solutions based on real-life examples

DISCLAIMER: This presentation and the materials are provided for informational purposes only and should not be considered legal or HR advice. Please consult your HR or Legal representative before using or implementing any of the processes or information contained herein.

Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

If you’re investing in a global initiative or could benefit from deeper insight into global workforce trends, join TAPFIN for its upcoming complimentary Quarterly Market Report webinar. Subject matter experts from TAPFIN will be presenting results of a quarterly report covering global market indicators, with a focus on Northern Europe and the United Kingdom. This report provides directional information on emerging strategies in the region, and reviews the implications of the availability, capability and cost of the workforce, along with regulatory dynamics and market conditions.

By participating in this webinar, you'll have the opportunity to review tactical and strategic implications of going global, ask questions of our experts, and gain understanding to help you make smarter decisions surrounding workforce planning and MSP operations. You’ll also receive:
•An in-depth analysis of how shifting workforce regulations are impacting requirements and workforce strategies at the regional level
•A regional view of workforce disruption due to labor strikes and shortages across the globe
•A demonstration of how a regional strategy can drive alignment of global and local objectives, using Mexico and Central America as an example
•A country-level analysis of the local skill and productivity of the contingent workforce

Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

Please join us for a look at how the 2012 presidential election will affect health care reform. We will take a look at the implications of how the election may affect provisions of the bill and how those may translate into changes for your workforce strategies.

Financial Times lists Brazil as a favorite among investors among BRICS (Brazil, Russia, India, China and South Africa) countries with a population over 190,000,000. During this webinar, we will explain the main aspects about the Brazilian market that bring it ahead of its competition. From Brazil’s varied economic and talent landscape to the factors that make it such a great place to drive new business, we will look at not only what is integral for leaders to know when looking to do business in Brazil, but also look at Brazil’s changing business landscape with the new expansion of managed service providers, recruitment process outsourcing, and business process outsourcing in the region.
By participating in this webinar, you’ll learn:
• Main differentiators of Brazil as growth market
• Pillars of Brazilian Competitiveness
• Key factors for Leadership in a Competitive Market
• Thinking differently for new solutions in this market (MSP, RPO, BPO)

Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

In ManpowerGroup’s 2012 annual talent shortage survey of nearly 40,000 employers in 41 countries and territories, skilled trades workers were once again identified as the most difficult position to fill globally with an average of three openings for each available skilled candidate. The skill trade shortage not only spans multiple geographies, but multiple industries as well touching advanced manufacturing, commodity driven industries and industrial industries.

While many of the demands for skill trades result from a combination of aging populations and industry growth, contrary to popular belief, the current situation skilled trades shortage could be largely solved by making the right talent more mobile. Therefore, it stands to reason that the skilled trades shortage doesn’t necessarily exist because of a numeric shortage of talent, but because of geography and lack of mobility of the right talent.

While talent mobility sounds like a simple solution, creating a more mobile skilled trades workforce is not as easy as it seems. Complications like immigration create the need for organizations to work with governments in order to allow skill trades workers into the countries where they are needed to fill economic demands – bringing growth and work to the economies and individuals who need it.

In this webinar you will learn:

•What are “skilled trades” and why is the talent so hard to find?
•Where does the current market shortage for skilled trades stand and why is it there?
•Solutions for addressing recruiting problems with skilled trades talent
This webinar is eligible for 1 HRCI credit

Whether you are investing in a global initiative, or just looking to gain further understanding surrounding global trends, you’ll want to be sure you attend TAPFIN’s upcoming complimentary webinar! The webinar will utilize ManpowerGroup Solutions' latest Quarterly Market Report (QMR) to give insight into emerging trends and new opportunities for your consideration. The report also provides directional insight into emerging challenges and opportunities in each region, and captures regional and country strengths and opportunities to assess implications of the availability, capability, and cost of the workforce, along with regulatory dynamics and market conditions. Tactical and strategic considerations of going global will be discussed, as will detailed global employment conditions by country, including information on labor regulations, supplier capability, technology, and environmental conditions.

By participating in this webinar, you'll gain insights to aid decision making surrounding workforce planning and MSP operations, plus:
• An in-depth analysis of how shifting workforce regulations are impacting requirements and workforce strategies at the regional level
• A regional view of workforce disruption due to labor strikes and shortages across the globe
• A demonstration of how a regional strategy can drive alignment of global and local objectives, using Mexico and Central America as an example
• A country-level analysis of the local skill and productivity of the contingent workforce

Eligible for 1 HRCI Credit

Generation Y has different characteristics from other generations. They not only want more from life, they demand it. They are self-confident, tech savvy, and high performers. They also require more work-life balance, flexibility at work, advancement opportunities, and a say in what’s going on around them.
Call Centers pay a high price to find, hire, and train agents, so it's critical to focus on lowering attrition and employee retention efforts. Have you considered changing how your call center functions to accommodate this generation? If not, you may be at direct odds with today’s up and coming workforce – Generation Y
Successful call center groups will make adjustments to their management styles, policies, and procedures in order to work effectively and get the most out of these employees.

Attend this webinar to learn:
•The demographic shift occurring in contact centers
•The characteristics of Generation Y
•How to communicate with and provide coaching, flexibility and development for Generation Y in a contact center setting

Companies that take the time to make changes and adjust how they interact with their employees will obtain positive results well beyond just improved employee performance. The best result will be a higher level of customer satisfaction, which will drive customer loyalty and higher revenues.

Eligible for 1 HRCI

For many companies, the workforce strategy and mix deliberately includes full-time, part-time and outsourced labor. The Patient Protection and Affordable Care Act (PPACA), better known simply as Health Care Reform, affects this strategy and the entire continuum of talent supply. With the Supreme Court now having clarified the status of Health Care Reform it is critical to explore opportunities to maximize workforce strategies to manage the overall impact.

Key areas of immediate consideration for employers include:
•I keep hearing about “pay or play”. What does that mean to me?
•Should I change my mix of full time, part time, and outsourced staff given Health Care Reform?
•In particular, are there opportunities to use additional outsourced or contingent staff to minimize the impact of Reform on my business?
•Do I need to change the design of my benefit plans? Should I change who is eligible?
•What additional reporting do I need to do? Are there other new regulations I need to worry about?
To understand more about the implications of Health Care Reform and the opportunity to manage and/or offset the financial impact, ManpowerGroup invites you to participate in a one-hour webinar where you will learn:
•Significant Areas of Impact and Key Features of the Health Care Reform Law
•How Workforce Strategies May Shift in Light of Health Care Reform
•Strategic Options to Consider -- Specific to Contingent Labor

As Chief Legal Officer - of ManpowerGroup North America ™, a company that employs more than three million employees annually, and as a former partner in a major employment law firm, Mark Toth has learned a few things about legal issues in the workplace.

Want to lower your legal risk, control your litigation expenses, bullet-proof your investigations, conquer the social media universe, sleep better at night and quite possibly stay out of jail? Then you’ll want to join Mark for this engaging, interactive and occasionally humorous webinar in which he’ll address the hottest employment law topics in the land.

Mark will be joined on this webinar by two renowned employment law experts: Joel Spitz, Chair of McGuire Woods’ Labor and Employment Department, and Kathleen O’Toole, Director of Employment Law and Litigation Management for ManpowerGroup North America. After spending this fast-paced hour with them, you’ll walk away with:

•Up-to-the-minute information on the latest employment law developments
•Practical guidance on how to prevent and manage litigation
•Tools and tips for conducting investigations and reducing termination risk
•Simple solutions to keep social media from driving you crazy
•Mark’s updated Employment Law Tool Box packed with cheat sheets on every major employment law, a sample social media policy and much much more

Eligible for 1 HRCI

Business leaders face the ongoing challenge of finding the right people with the right skills to drive their success in the marketplace. ManpowerGroup’s seventh annual Talent Shortage survey reveals nearly half of all U.S. employers are struggling to fill mission-critical positions despite continued unemployment. This paradox, between the struggle to fill open positions and high number of individuals looking for work, has major ramifications on employment and business success in the U.S.

During this webinar you will:
•Learn about the forces of change in the world and trends that are transforming the world of work.
•Understand the factors causing the talent shortage—and how they impact your business.
•Identify specialized solutions for winning today’s talent war and gain competitive advantage over companies that put hiring strategies on the back burner.
•Get practical advice on how to begin developing and implementing a winning workforce strategy.

This webinar is eligible for HRCI credit

TAPFIN, a leading managed service provider (MSP) dedicated to the innovation and delivery of integrated workforce management solutions worldwide, invites you to attend a complimentary webinar that will provide in-depth insight into global employment conditions. Part of ManpowerGroup™ Solutions, the outsourced services offering from ManpowerGroup, TAPFIN offers a complete suite of workforce management solutions that fully leverages a blend of global expertise and local knowledge. This is shared in part through ManpowerGroup Solutions' Quarterly Market Report (QMR).

Whether you are investing in a global initiative, or just looking to gain further understanding surrounding global trends, the QMR results shared in this webinar will give insight into emerging trends and new opportunities for your consideration. The report provides directional insight into emerging challenges and opportunities in each region, and captures regional and country strengths and opportunities to assess implications of the availability, capability, and cost of the workforce, along with regulatory dynamics and market conditions. The webinar will also detail global employment conditions by country and includes information on labor regulations, supplier capability, technology, and environmental conditions.

By participating in this webinar, you'll gain insights to aid decision making surrounding workforce planning and MSP operations, plus:
•An in-depth analysis of how shifting workforce regulations are impacting requirements and workforce strategies across Europe and throughout Latin America
•A regional view of workforce disruption due to labor strikes and shortages across the globe
•A country-level analysis of the local skill and productivity of the contingent workforce
•A greater understanding of workforce trends related to a respective region

More than ever before, the ability to tap the potential of people is becoming every organization’s key competitive advantage. At the same time, many organizations are finding it more difficult to attract the kind of talent they need, where and when they need it most. In this talent-driven era, companies also need to do business more flexibly on an increasingly global scale. Talent is the new “It,” and the race for talent is leading organizations to expand their talent acquisition horizons, from exploring opportunities for a virtual workforce to those in borderless talent solutions.

In ManpowerGroup’s 2011 Borderless Workforce Survey of more than 25,000 employers from 39 countries and territories, about one-quarter of those surveyed said they’ve been looking outside their borders to find talent and solve their skills shortages. With increasing demands for niche skills in companies around the world, people are also becoming more mobile, willing to relocate to take advantage of new opportunities. Determining how to strategically migrate in-demand talent within and across countries is a growing business need – and those organizations that realize the importance of mobilizing their workforce will win in the Human Age.

Studies increasingly identify employee engagement as the absolute #1 key to performance, productivity and profitability.

In preparation for this fun and fast-paced hour, Mark conducted an unprecedented set of interviews, surveys, research and analysis on literally every employee engagement resource in the history of the universe. The result is an information-packed presentation that will: give you all the latest engagement facts and figures; clarify what does and doesn't increase engagement; help you boost engagement at all levels of your organization; and provide a glimpse of the future of engagement.

By participating in this webinar, you will obtain everything you could ever possibly want to know about employee engagement, including:

-engagement essentials that every HR and business person should know;
-insights into how some of the world's best organizations approach engagement;
-an understanding of how engagement directly impacts the bottom line;
-tips for avoiding disengagement nightmares that can lead to increased turnover and lawsuits; and
-a suite of simple yet powerful tools that you can use to increase engagement right now

Eligible for HRCI