Executive Overview Q2 2010 Global Market Brief & Labor Risk Index

Expanding your global contingent workforce program involves more than just looking at ever-changing market conditions and challenges. Knowing how your corporate priorities and business objectives will impact your program is also critical to ensure its success. With so many key areas to consider, how do you achieve the right balance and best benefit your business?

TAPFIN’s complimentary webinar, Global Expansion: Balancing Strategic Priorities, will review best practices and analyze the five-year trend of the Managed Service Provider (MSP) market to offer insight into how your priorities will impact your program growth. Emerging markets will also be evaluated for opportunity and viability of expansion.

During this webinar, TAPFIN global subject matter experts will present real-life examples and case studies of specific industries and markets. You’ll also have the opportunity to have your own questions addressed, so be sure to include your questions during the webinar registration process

By participating in this webinar, you’ll gain knowledge to help decision-making surrounding global expansion of contingent workforce programs, including:
•How corporate objectives can be aligned to specific market conditions in each country
•To what extent these priorities and market dynamics can impact the structure and performance of your workforce programs
•What best practices and recommendations can drive the alignment of your objectives and the benefits derived from an expanded MSP program

This webinar is eligible for 1 HRCI

Benchmarking is a critical first step in evaluating and improving a company’s financial operations. Having access to information about how other firms manage their finance function can help you identify opportunities for improvement and create best practices that suit your unique circumstances.

This webinar will allow accounting and finance executives to more easily compare their own operations with peer companies and gain insights into new and innovative enhancements that can help to improve performance.

ADP’s National Service Centers are HIRING! Join us to talk to Hiring Managers about Client Service Consultant Careers.

Join ManpowerGroup for a complimentary webinar on how contact center agents impact business performance.

In the contact center environment especially, companies recogonize that the people they employ directly impact overall business performance. Hiring candidates with the right skills can positively influence key business performance indicators, and most importantly, the customer experience. Typical contact center KPIs include average handle time, schedule adherence, attendance and customer satisfaction. Recruiting the talented people who can contribute to your success requires going beyond the job description to identify an ideal match with a candidate’s experience, skills, competencies, personality and education.

This webinar presented by Amelia Hinson, Vice President of Contact Center Solutions for ManpowerGroup™ Solutions, will offer insights on building a hiring profile to help you:

- Predict an agent’s performance
- Deliver results to support superior business performance

Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

Workplace stress is always a hot topic in the HR press, and even more so currently as organisations push to achieve more with reduced resources and budget. Is the media’s portrayal of stress as bad correct – or is stress something we can learn to manage and even harness for positive benefit? Although most of us know what stress feels like, many of us fail to identify the best coping strategies for the productive management of the challenges that we face. And if we have trouble managing our own stress, how can we best support colleagues who experience stress differently?

Penny and John will step through a well-established dynamic model of the stress process and explain how you can build individual and organisational resilience, not only to avoid stress turning into distress, but also to understand when it can be a positive, motivating force.

Does intuition play a role in today’s workplace? According to research from OfficeTeam and the International Association of Administrative Professionals, it certainly does. During this webinar, we'll provide advice on how you can use the abilities you already possess – such as observation and analysis – to help advance your career.

Topics we’ll discuss include:
- Becoming better at anticipating others’ needs
- What it really means to “go with your gut”
- Honing your team’s intuitive skills
- Becoming “bilingual” in body language

Join ManpowerGroup™ North America's Chief Legal Officer Mark Toth for a complimentary webinar about Leadership.

In this engaging and interactive webinar, Mark will share simple, yet powerful tools you can use right now to identify and grow leaders in your organization, become a better leader yourself and avoid critical leadership mistakes that could land you in court (and maybe even jail).


Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

You rely on your top employees to fill valuable roles in your business. But if your best employees leave or new critical roles emerge, you need to be prepared to fill the gap.

That’s why it’s so important to build an effective talent pipeline, and our upcoming webinar can help. We’ll give you the tools you need to overcome turnover, eliminate your skills gap and grow your business now and in the future.

Some of the topics we’ll cover include:
• Strategies for crafting a customized talent pipeline approach
• Managing the current skills gap in the American workforce
• Where to look for top candidates and how to get them looking for you
• How ineffective applicant screening can cause you to miss out on the best professionals

As leaders, you are all being challenged to find new ways of engaging your employees to drive productivity and meet business goals. Unleashing your employees' potential will be the most important competitive edge to drive future success and growth.
+Do your managers develop their people and drive the talent pipeline by having effective career discussions with their employees?
+Do your employees take ownership for navigating and managing their own careers in ways that will support your business needs?

When it comes to a job search, making a good first impression is imperative. However, even before you click “send” on a resume or step foot in an interview room, your presence online has already made an impression on potential employers.

In our upcoming webinar we'll explain how to make the right impression online and help you build a winning personal brand. We’ll provide tips for using social media to make your brand say all the right things – and none of the wrong things – about you, your skills and your potential for getting hired.
Topics we cover include:
• The dos and don’ts of building a personal brand
• The importance of establishing and maintaining your personal brand in today’s Internet-driven job market
• Managing your online persona so that you are able to make a positive impression on employers
• Ways to use your LinkedIn profile and other social media to ensure a professional online presence