Auto-Optimized Workforce Performance
CCNG talks with Larry Schwartz of WorkFlex for a discussion on auto-optimization of workforce performance. Hear how WorkFlex’s innovative auto-optimization products apply real-time supply chain methodologies to address key workforce administration “pain points” including intraday staffing, real-time performance management and overtime scheduling, to optimize workforce performance, reduce costs and improve agent satisfaction.
- Presenting
- Larry Schwartz, CEO - Workflex Solutions
- Channel
- Contact Center & Customer Care Best Practices
- Date
- Sep 29 2011
- Duration
- 00:14
- Tags
- call, center, WFM, workforce optimization
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