The Contact Centre of Today: How to Maximise it's Potential

The on-premise deployment model is currently the predominant model for UC deployment in Australia, with the cloud based alternative still at an early stage of growth. This is expected to change in favour of the cloud based model in the future, albeit at a gradual rate. Although security and reliability concerns are expected to limit adoption of cloud based solutions in the short term, the lack of flexibility and scalability of an on-premise model will cause organisations to consider alternatives. While the hosted and cloud based UC market in Australia is at an early stage of growth, the segment is poised for strong growth over the next five to seven years.
The aim of this briefing is to
•Provide an overview of the Australian UC Services market
•Highlight some key trends and driving factors for growth in the UC services market
•Highlight the growing significance of cloud based UC in the market
•Briefly cover the road ahead for cloud based UC solutions in Australia

Why You Should Attend:
·Get prime insights about the state of cloud computing and cloud computing security markets in the UAE
·Hear about the key issues associated with cloud security
·Identify potential in the cloud security market
·Get to know current trends in cloud computing from the end-user perspective
·Learn about the drivers and restraints in the cloud security market

How can you maximize your return on investment in video collaboration technologies? From soft clients through room based and immersive systems, Cisco’s Collaboration Change Management Practice will help you to understand “What to use, How to use, When to use and Where to use your video collaboration technologies” to drive business results via a structured approach that will enable your employees to succeed in today’s ultra-competitive world.

Hear Cisco's top recommendations to achieve the ROI and business value our customers expect with Collaboration Solutions.
"Build it and they will come" rarely works.

Check out this video from Xirrus as they explain why you need to focus on performance, interference and upgradability when choosing a Wi-Fi solution.

Cisco and its ecosystem partners are attacking the pain points traditionally associated with deploying desktop virtualization: cost, complexity, and performance with scale. Four new reference architecture types for desktop virtualization combine best-of-breed technologies with the Cisco Unified Computing System to deliver prescriptive design guidance for IT environments of all sizes.

What is Wi-Fi optimization? It delivers increased productivity. It enables streamlined workflow. It results in faster ROI. In other words, it enables you to conduct your business without worrying about your wireless network getting in the way. With wireless networks typically designed with less than 5% the capacity of wired, users have come to expect less when they are connected wirelessly. Wireless optimization ends the era of under-performance — come find out what it’s all about:

- User optimization – simplify and secure the process of onboarding users
- Application optimization – control and prioritize your critical applications
- Device optimization – not every device is the same, so don’t treat them all equally
- Spectrum optimization – ensuring RF is tuned to deliver maximum performance
- Capacity optimization – wireless design to handle future requirements

A new generation of voice biometrics is being deployed in call centers. Technological advancements now enable "passive" authentication with high levels of accuracy, which overcomes historical challenges to customer adoption of voice authentication.

Participants in this webinar will learn about the new approach to caller authentication and fraud detection, and hear how major financial institutions are implementing passive voice biometrics in the call center.

What you'll learn:
* A primer on "passive voice biometrics" highlighting enrollment & verification
* Underlying new technologies: Passive operation, dual screening, multi-factor analysis
* Real-world field implementations showing business results and performance metrics

Who should attend:
* Executives and managers in customer care and call centers who want to know alternatives for strong, convenient user authentication
* Experts in information security and access control<
* Fraud and risk management specialists

Application Security is an increasingly important aspect of an organizations security profile. In this webinar you will hear about advanced techniques being used by hackers to DDoS and exploit applications and understand how you can better protect yourself from the almost daily attacks many applications experience.

Increasing bandwidth in the region is making content-rich services such as IPTV and video conferencing more affordable for consumers and SMEs, allowing service providers to increase their ARPU by bundling connectivity, voice and video services under a single offering. This briefing will highlight how telecom operators in the region are laying the foundation for convergence, in terms of infrastructure.

Hightlights of the briefing:
- Learn about some of the latest market developments in convergence
- Uncover strategies employed by operators in the region
- Identify the key drivers and restraints in the market