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A View from Outside: Experience your applications through your customers’ eyes?

Paul Ellis and Jason Meserve, Enterprise Management Marketing; Alquin Gayle, Advisor, Infrastructure Engineering
Customer satisfaction is essential to growth, profitability, customer retention and the very survival of your business. Today’s Web-based applications and the transactions they enable can be unruly and complex, running across an array of platforms from the mainframe out to IaaS, PaaS and SaaS environments. How do you ensure each customer, regardless of geographic location, receives a consistent experience when IT doesn’t even have full control over each step of the deliver process? Managing end-user experience in this environment requires a 360-degree view of the business service from the inside and outside to deliver a composite view of application and transaction performance that helps assure great service.

Join CA Technologies to hear how customers applied Application Performance Management best practices to transform their IT strategy to simplify complexity and drive superior service delivery that fuels growth in this era of IT’s “New Normal.” In this Webcast, you’ll learn how CA customers:

• proactively manage the end-user experience around the world
• quickly identify and resolve application performance problems before users are affected
• keep cloud vendors accountable for their service level agreements (SLAs)
• understand end-user experience even at times when there is no real-user traffic
• transparently communicate application performance to key stakeholders
• optimize performance of critical and revenue-generating applications
May 24 2012
59 mins
A View from Outside: Experience your applications through your customers’ eyes?
new normal APM managing end-user experience
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  • Optimize Ops of Cisco Data Center Environments w/ Converged Infrastructure Mgmt Jul 25 2013 3:00 pm UTC 60 mins
    Molina Health, a fast-growing Fortune 500 company, will describe how they transformed their IT organization as they evolved their data center with VCE Vblock systems (based on the Cisco UCS platform) to provide cloud-based business services to employees and customers. Their case study illustrates convergence within data centers to enable IT agility for business growth, yet requires new, tightly integrated, converged infrastructure management processes and tools.

    Experts for leading technology vendors Cisco and CA Technologies and well-respected analyst firm EMA will outline data center evolution driven by Cisco UCS-based platforms, best practices and new CA tools for managing them and the business services they support. Related mega-trends in converged infrastructure and IT management will be referenced.
  • CA Capacity Management: Improving End-to-End Data Center Efficiency Jul 16 2013 3:30 pm UTC 60 mins
    Learn how CA Capacity Management enables customers to close the loop between business needs and capacity adjustments by accurately forecasting and analyzing capacity allocation in your mainframe, distributed and cloud environments while ensuring business requirements and demand trends are met and managed in near real time and cost effectively. CA Capacity Management offers advanced scalability and performance with end-to-end, cross enterprise support and capabilities in order to provide the prescriptive insight needed to make informed business decisions.
  • CA Capacity Management: Improving End-to-End Data Center Efficiency Jul 16 2013 3:30 pm UTC 60 mins
    Learn how CA Capacity Management enables customers to close the loop between business needs and capacity adjustments by accurately forecasting and analyzing capacity allocation in your mainframe, distributed and cloud environments while ensuring business requirements and demand trends are met and managed in near real time and cost effectively. CA Capacity Management offers advanced scalability and performance with end-to-end, cross enterprise support and capabilities in order to provide the prescriptive insight needed to make informed business decisions.
  • CA Nimsoft Monitor–Powerful, Unified IT Mgmt from a Partner You Can Count On Jul 11 2013 4:00 pm UTC 60 mins
    CA Technologies has been helping enterprise IT teams tackle the toughest challenges. Over the last 20+ years, CA used its experience to support enterprise IT departments navigating a number of significant transitions in IT. Now CA Technologies is taking all that experience and expertise and combining it with key, industry-leading technologies, like CA Nimsoft Monitor, to provide our customers with the best infrastructure and service management solutions in the world.

    During this session, you will learn how CA Nimsoft Monitor:
    •proactively monitors and manages performance and availability across your entire IT environment – from the data center to the cloud.
    •can be deployed as a single, SaaS or on-premise, unified infrastructure management solution.
    •will rapidly begin to deliver the performance information you need.

    We hope you will join us for this informative session. If you need a more dependable IT management solution from a more reliable partner, we have special incentives and a team of experienced specialists to help you make a smooth transition.
  • How PepsiCo Got More Fizz From its SAP application Lifecycle Jun 27 2013 3:00 pm UTC 60 mins
    PepsiCo has one of the world’s largest and most complex SAP infrastructures. The SAP environment continues to grow as more and more of PepsiCo’s worldwide operations are migrated onto it. Performance testing of this environment is essential to each and every SAP version upgrade and/or roll out to a new user set.
    Join this session with PepsiCo to hear how Model Based Performance Testing using CA Capacity Management has been leveraged to significantly reduce the time, cost, complexity and risks associated with performance testing and roll out of these large complex upgrade and user expansion projects.
  • CA Technologies: Managing Mobility, End-to-End Jun 26 2013 4:00 pm UTC 60 mins
    One of the most pressing challenges many IT organizations face today is the pressure of embracing and deploying a Mobility strategy that include initiatives like Bring-Your-Own-Device or BYOD . ANY time, ANY where access has become a must have, but as companies enable this shift in strategy, many struggle with doing so in a secure and compliant manner, just as with Company-owned devices.
    Over the last 30+ years, CA has used its experience to support and manage IT enterprise challenges across a myriad of fundamental technological shifts. CA Technologies believes that managing Mobility is no different! We have applied our 30 years of IT management and security expertise to now bring Enterprise Mobility into the fold of holistic, end-to-end IT management by launching CA Mobile Device Management (CA MDM) at CA World ’13 this past April.

    Join us on June 26 at 11am ET/8am PT for a webcast with Chris Rae, Mobility Management Expert at CA Technologies, to learn how you can readily operationalize your Enterprise Mobility strategy by embracing corporate-wide BYOD policies, and derive unique advantages through CA Mobile Device Management (CA MDM).
  • From Un-managed to Managed in 90 Seconds – CA Mobile Device Management Recorded: Jun 13 2013 52 mins
    MDM is taking the government by storm. CA Technologies is in a unique position to help our government clients manage the onslaught of this disruptive technology and initiative. Join this webcast to understand how CA Technologies can manage the move to Mobile Device Management in your changing world!

    •On-Boarding - Security, Device Registration, Application and Policy Provisioning
    •Configuration Management – Device Feature enablement, Agency configuration and data provisioning
    •Self-Service Support – Self enrollment, Remote Control, Lock or remotely wipe, Locate Lost device
    •Monitoring and Reporting – Compliance, Telecom expense management, Device/user custody
    •App Management –Deploy, Configure, Update, Remove plus Private App Store
    •End-of-Service – Remote wipe, Delete agency data, Remove agency apps, Leave personal data
  • How the Convergence of Infrastructure Management Can Benefit Your Business Recorded: Jun 12 2013 58 mins
    Organizations worldwide are experiencing the blurring of traditional lines between IT and the business - and a more important distinction now is related to the way IT and the business communicate. There is truly a major shift in the way IT services are provided and managed.

    The phenomenon of convergence is affecting several aspects of IT operations and management, whether it’s the convergence of consumer and enterprise technologies with BYOD - and the associated benefits and risks – or the convergence between data and ever increasing voice and video traffic. The phenomenon of convergence is a result of our increasingly complex business service needs, and it is directly affecting business revenue.

    Join Gary Beach, Executive Editor at CIO to discuss appropriate responses for the desire of IT leadership teams to compete at the highest evolutionary level in this new game; use the increasing business service complexity with convergence as an opportunity to shift your IT department from infrastructure and software maintenance teams, to a proactive, forward-looking, innovative team that drives real business value as a recognized contributor to the business.
  • The Best of CA World: How CA APM Helps Customers Drive Biz Service Reliability Recorded: Jun 6 2013 49 mins
    How can CA Application Performance Management help you drive business service reliability and deliver that flawless end-user experience customers demand? You’ll learn through customer examples presented at CA World 2013. Miss the show? Don’t worry, we’re bringing the best of CA World 2013 to you!
  • Breaking Through the Cloud with Verizon Recorded: Jun 5 2013 16 mins
    Learn how a partnership between Verizon and CA Technologies that combines CA enterprise solutions with Verizon cloud and professional services provides Cloud Blueprint Services to their customers, enabling them to have strategic insight and visibility into the their applications and infrastructure in order to clearly identify investments required to implement cloud solutions. You will learn how CA Capacity Management helped one Verizon customer balance out hardware, software and license costs for predicted savings of $30 million.
  • Optimize Operations of Cisco Environments with Converged Infrastructure Mgmnt Recorded: May 29 2013 61 mins
    Giant telecommunications provider Verizon, the well-respected analyst firm EMA, and leading IT management software maker CA Technologies team up to outline IT infrastructure convergence trends, new converged IT monitoring and management tools, and best practices to optimize Cisco converged environments. Learn how the rapid pace of change within IT infrastructure and IT operations organizations is fueling the development and use of tightly integrated, converged infrastructure management tools and methods. Learn how Cisco and CA Technologies are driving convergence trends for optimized delivery of infrastructure and application services. Three areas of technology change and convergence will be discussed: Voice/ Video/Data, Wide Area Networks and new data center platforms. Global Consulting and Integration Services experts from Verizon Enterprise Solutions will provide case studies on how they have used converged IT management tools and methods to analyze their customers’ wide area networks for improving application response.
  • Achieving ROI with DCIM: Making the Business Case Recorded: May 15 2013 48 mins
    In a recent survey, IDC found that 84% of datacenters had issues with power, space and cooling capacity, assets and uptime that negatively impacted business operations.  This study also found that 92% of data center managers preferred an integrated DCIM approach. But, how do you make the business case to justify the investment in a DCIM solution?

    In this webinar, you’ll learn how leading companies have achieved early ROI with DCIM through a combination of greater efficiency, improved availability and reduced power consumption.   You’ll also gain insights and best practices on how to convert data center efficiency metrics into meaningful analytics for operational improvement.
  • Live, from CA World! Recorded: Apr 23 2013 45 mins
    Big things are happening at CA World 2013. Whether you’re joining us in Las Vegas or back at the office, we’re collecting the best of CA World news and highlights to share with everyone on April 23. We will discuss the best of the event so far and what we expect to see over the remainder of the show.

    Join our host, Jason Meserve and Tim Smith, product manager with the Service Assurance team, at CA World as they report on the best highlights of the show, including news, announcements, and exciting discoveries. Stay tuned for this on-the-beat report!

    Go big. IT with impact!
  • High-Velocity Healthcare Application Delivery w/App Lifecycle Optimization Recorded: Feb 28 2013 57 mins
    This webcast has been developed with IT leaders in the healthcare industry in mind and will focus on key industry issues including: How do you solve the most perplexing problem in Healthcare IT – keeping IT budgets flat or lower while delivering innovation?
    What if you could lower costs by transforming the way you develop and test applications and monitor actual application performance? What if this approach also enabled you to test your interfaces into the new HIXs in time to meet tight deadlines (Health Information Exchanges)?

    Join CA Technologies and Harris Corporation on February 28 for an interactive webcast and learn how CA Technologies is supporting healthcare organizations and has become a leader in one of the newest and most compelling technologies in the area of Service Virtualization while continuing to lead in delivering Application Performance Monitoring.
  • Take a DevOps Approach to Deliver Quality Applications Faster & Smash the Siloes Recorded: Feb 28 2013 48 mins
    In many IT organizations, those tasked with building applications are separated from the production teams that actually care for the live applications in operations. This typical, yet siloed approach can negatively impact your ability to innovate quickly by spending time on firefighting problems and escalating issues between teams – creating an unproductive, digital hot potato game. What’s needed is a modern DevOps approach that enables you to introduce application quality early in the lifecycle and knock down the silos between the application development and operations teams to achieve better efficiency, accelerate time to market and boost application quality.

    Join Julie Craig, Research Director at Enterprise Management Associates (EMA) on February 28 for an informative discussion about using APM in pre-production in addition to your production environments; the implications, key considerations for organizations and how it can have a major impact on your business success and revenue. Hear real world examples from Melissa Sargeant, Sr. Director and Service Assurance Evangelist at CA Technologies, of the collaborative, resource and cost benefits of using APM in pre-production.
  • A Closer Look at Enterprise Network Management System Vendors w/EMA Radar Report Recorded: Feb 26 2013 61 mins
    Despite the maturity of the market, Enterprise Network Management Systems (ENMS) solutions continue to play a vital role in today’s large enterprise, and not just in older/mature IT shops.

    In Enterprise Management Associates’ (EMA) Radar Report, 16 current ENMS solutions coming from 15 vendor providers were reviewed and compared according to a broad range of measures regarding both product strength and overall cost efficiency, as well as in terms of the overall strength of the vendors themselves.

    CA Technologies Infrastructure Management solution was ranked as a Value Leader, a distinction for solutions that achieved the best combinations of product strength and cost efficiency. EMA also deemed CA IM worthy of special recognition as having Best Extensibility – Large Deployments. CA Technologies customers raved specifically about how they appreciated capabilities within CA’s IM solution for adding, testing, and certifying new management interfaces, without requiring direct services or support from CA Technologies.

    Join, EMA analyst and ENMS Radar author, Jim Frey on a February 26, as he discusses the research he conducted on the ENMS solutions featured in the report and his findings in CA’s IM offering.
  • Combining the Value of CA Capacity Management with CA APM Recorded: Feb 8 2013 42 mins
    Regardless of industry, the demand on IT continues to grow- across all IT environments. But how can IT meet the needs of the business, drive innovation, and ensure the availability of both new and old applications with either flat or decreasing budgets? The need for IT to become more efficient at providing services to end users is no longer a luxury, it’s an absolute requirement.
    Predictive Reliability provides visibility into transactions across various environments, enabling you to determine future requirements and the resources needed to meet those demands. You’ll be able to answer questions like, how efficiently are we using our resources? Is there waste within our data center? How can we repurpose resources and perform the necessary mediation to improve user experience?
    Join us for this informational discussion with Kathy Hickey, Paul Peterson, and Jeremy Rossbach.
  • How Predictive Capacity Management Prepares Your Business for the Cloud Recorded: Feb 6 2013 42 mins
    As a service provider, you are constantly looking for ways to deploy new cloud services faster, making smart infrastructure investment choices, and looking to help on-board customers more quickly into their public/private cloud environments.

    Capacity management plays a critical role in order for you to be certain that you can meet current and future demands of your smart cloud customers.

    Join this webcast and hear more about how some major service providers use capacity management to:
    - Ramp up new services to advice customers on how to optimize their current IT environments and plan for the future
    - Provide customers with trending, historic data with correlated intelligence between response time and cost
    - Better manage internal changes and accommodate growth

    Don’t miss this opportunity to hear how capacity management has evolved into a critical tool for business and IT planning to help prepare your business for the cloud.
  • The Impact of Application Performance and Availability on your Business Recorded: Jan 29 2013 46 mins
    “Supporting these applications requires skills we don’t have.”
    “Our applications are unstable.”
    “We had ten people on a 32-hour conference call.”
    “We can’t get less than 30-second response time.”

    Surprisingly, these comments weren’t dug out of a vault from interviews conducted with IT directors 5, 7 or more years ago. These concerns, these revenue impacting struggles were published in an Enterprise Management Associates (EMA™) research study conducted about APM in the IT Enterprise in November 2012.

    Why is ensuring optimal application performance still so elusive?

    Today’s IT organizations are discovering that managing modern, complex applications is an expensive, time-consuming and often frustrating proposition.

    Furthermore, it is only when customer expectations aren’t met that IT is on the front lines, yet, this EMA report finds that calls from users is still the most common way IT is alerted that applications aren’t performing as expected.

    Join the author of this study, Julie Craig, along with CA Technologies Jason Meserve as they discuss the research results and dig further into the conclusions in her paper, “The Impact of Application Performance and Availability on your Business – and Your Customers”.
  • Trends in Converged Infrastructure Management Recorded: Jan 21 2013 49 mins
    A recent CA Technologies commissioned survey of senior infrastructure, systems and operations decision-makers, uncovered some interesting – and a few surprising - trends in both the priorities for IT management as well as the challenges they face in converged infrastructure management for Fortune 1000 organizations.

    This study exposes an intersection of priorities for the next 12 months with concerns over short-comings that many organizations have yet to conquer. Additionally, we’ve been able to gauge of the level of confidence in organizations’ own abilities to deliver an exceptional infrastructure and application experience to their users.

    Join us on January 17th at 1pm EST for an informative review of the trends and a discussion on where these priorities and short-comings intersect. Receive insight from Dr. Jim Metzler, of Ashton Metzler and Associates as he compares his own research and experience with the survey results and hear from CA Technologies Infrastructure Management Advisor, Steven Guthrie, who will discuss how these trends translate to the priorities you will be considering as you begin planning your approach to attacking your infrastructure management challenges.
Resource center to help IT professionals optimize IT performance
The ever-increasing complexity of the technology landscape, coupled with stagnant or decreasing budgets, has many organizations looking for ways to manage complexity, improve cycle times and reduce service delivery costs.

To close the gap between flat budgets and the growing demand for IT operations to support new business services, IT departments are starting to move from a technology-centric to a service-centric model to think and act more holistically about how they relate to the business.

This resource center offers information and real world examples of how organizations can transform IT to simplify and optimize service quality and reduce delivery costs to ultimately drive innovation and growth for the business.
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  • Title: A View from Outside: Experience your applications through your customers’ eyes?
  • Live at: May 24 2012 3:00 pm
  • Presented by: Paul Ellis and Jason Meserve, Enterprise Management Marketing; Alquin Gayle, Advisor, Infrastructure Engineering
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