Shifting IT to a Business Service Focus

Organizations worldwide are experiencing the blurring of traditional lines between IT and the business - and a more important distinction now is related to the way IT and the business communicate. There is truly a major shift in the way IT services are provided and managed.

The phenomenon of convergence is affecting several aspects of IT operations and management, whether it’s the convergence of consumer and enterprise technologies with BYOD - and the associated benefits and risks – or the convergence between data and ever increasing voice and video traffic. The phenomenon of convergence is a result of our increasingly complex business service needs, and it is directly affecting business revenue.

Join Gary Beach, Executive Editor at CIO to discuss appropriate responses for the desire of IT leadership teams to compete at the highest evolutionary level in this new game; use the increasing business service complexity with convergence as an opportunity to shift your IT department from infrastructure and software maintenance teams, to a proactive, forward-looking, innovative team that drives real business value as a recognized contributor to the business.

How can CA Application Performance Management help you drive business service reliability and deliver that flawless end-user experience customers demand? You’ll learn through customer examples presented at CA World 2013. Miss the show? Don’t worry, we’re bringing the best of CA World 2013 to you!

Learn how a partnership between Verizon and CA Technologies that combines CA enterprise solutions with Verizon cloud and professional services provides Cloud Blueprint Services to their customers, enabling them to have strategic insight and visibility into the their applications and infrastructure in order to clearly identify investments required to implement cloud solutions. You will learn how CA Capacity Management helped one Verizon customer balance out hardware, software and license costs for predicted savings of $30 million.

Giant telecommunications provider Verizon, the well-respected analyst firm EMA, and leading IT management software maker CA Technologies team up to outline IT infrastructure convergence trends, new converged IT monitoring and management tools, and best practices to optimize Cisco converged environments. Learn how the rapid pace of change within IT infrastructure and IT operations organizations is fueling the development and use of tightly integrated, converged infrastructure management tools and methods. Learn how Cisco and CA Technologies are driving convergence trends for optimized delivery of infrastructure and application services. Three areas of technology change and convergence will be discussed: Voice/ Video/Data, Wide Area Networks and new data center platforms. Global Consulting and Integration Services experts from Verizon Enterprise Solutions will provide case studies on how they have used converged IT management tools and methods to analyze their customers’ wide area networks for improving application response.

In a recent survey, IDC found that 84% of datacenters had issues with power, space and cooling capacity, assets and uptime that negatively impacted business operations.  This study also found that 92% of data center managers preferred an integrated DCIM approach. But, how do you make the business case to justify the investment in a DCIM solution?

In this webinar, you’ll learn how leading companies have achieved early ROI with DCIM through a combination of greater efficiency, improved availability and reduced power consumption.   You’ll also gain insights and best practices on how to convert data center efficiency metrics into meaningful analytics for operational improvement.

Big things are happening at CA World 2013. Whether you’re joining us in Las Vegas or back at the office, we’re collecting the best of CA World news and highlights to share with everyone on April 23. We will discuss the best of the event so far and what we expect to see over the remainder of the show.

Join our host, Jason Meserve and Tim Smith, product manager with the Service Assurance team, at CA World as they report on the best highlights of the show, including news, announcements, and exciting discoveries. Stay tuned for this on-the-beat report!

Go big. IT with impact!

This webcast has been developed with IT leaders in the healthcare industry in mind and will focus on key industry issues including: How do you solve the most perplexing problem in Healthcare IT – keeping IT budgets flat or lower while delivering innovation?
What if you could lower costs by transforming the way you develop and test applications and monitor actual application performance? What if this approach also enabled you to test your interfaces into the new HIXs in time to meet tight deadlines (Health Information Exchanges)?

Join CA Technologies and Harris Corporation on February 28 for an interactive webcast and learn how CA Technologies is supporting healthcare organizations and has become a leader in one of the newest and most compelling technologies in the area of Service Virtualization while continuing to lead in delivering Application Performance Monitoring.

In many IT organizations, those tasked with building applications are separated from the production teams that actually care for the live applications in operations. This typical, yet siloed approach can negatively impact your ability to innovate quickly by spending time on firefighting problems and escalating issues between teams – creating an unproductive, digital hot potato game. What’s needed is a modern DevOps approach that enables you to introduce application quality early in the lifecycle and knock down the silos between the application development and operations teams to achieve better efficiency, accelerate time to market and boost application quality.

Join Julie Craig, Research Director at Enterprise Management Associates (EMA) on February 28 for an informative discussion about using APM in pre-production in addition to your production environments; the implications, key considerations for organizations and how it can have a major impact on your business success and revenue. Hear real world examples from Melissa Sargeant, Sr. Director and Service Assurance Evangelist at CA Technologies, of the collaborative, resource and cost benefits of using APM in pre-production.

Despite the maturity of the market, Enterprise Network Management Systems (ENMS) solutions continue to play a vital role in today’s large enterprise, and not just in older/mature IT shops.

In Enterprise Management Associates’ (EMA) Radar Report, 16 current ENMS solutions coming from 15 vendor providers were reviewed and compared according to a broad range of measures regarding both product strength and overall cost efficiency, as well as in terms of the overall strength of the vendors themselves.

CA Technologies Infrastructure Management solution was ranked as a Value Leader, a distinction for solutions that achieved the best combinations of product strength and cost efficiency. EMA also deemed CA IM worthy of special recognition as having Best Extensibility – Large Deployments. CA Technologies customers raved specifically about how they appreciated capabilities within CA’s IM solution for adding, testing, and certifying new management interfaces, without requiring direct services or support from CA Technologies.

Join, EMA analyst and ENMS Radar author, Jim Frey on a February 26, as he discusses the research he conducted on the ENMS solutions featured in the report and his findings in CA’s IM offering.

Regardless of industry, the demand on IT continues to grow- across all IT environments. But how can IT meet the needs of the business, drive innovation, and ensure the availability of both new and old applications with either flat or decreasing budgets? The need for IT to become more efficient at providing services to end users is no longer a luxury, it’s an absolute requirement.
Predictive Reliability provides visibility into transactions across various environments, enabling you to determine future requirements and the resources needed to meet those demands. You’ll be able to answer questions like, how efficiently are we using our resources? Is there waste within our data center? How can we repurpose resources and perform the necessary mediation to improve user experience?
Join us for this informational discussion with Kathy Hickey, Paul Peterson, and Jeremy Rossbach.

As a service provider, you are constantly looking for ways to deploy new cloud services faster, making smart infrastructure investment choices, and looking to help on-board customers more quickly into their public/private cloud environments.

Capacity management plays a critical role in order for you to be certain that you can meet current and future demands of your smart cloud customers.

Join this webcast and hear more about how some major service providers use capacity management to:
- Ramp up new services to advice customers on how to optimize their current IT environments and plan for the future
- Provide customers with trending, historic data with correlated intelligence between response time and cost
- Better manage internal changes and accommodate growth

Don’t miss this opportunity to hear how capacity management has evolved into a critical tool for business and IT planning to help prepare your business for the cloud.

“Supporting these applications requires skills we don’t have.”
“Our applications are unstable.”
“We had ten people on a 32-hour conference call.”
“We can’t get less than 30-second response time.”

Surprisingly, these comments weren’t dug out of a vault from interviews conducted with IT directors 5, 7 or more years ago. These concerns, these revenue impacting struggles were published in an Enterprise Management Associates (EMA™) research study conducted about APM in the IT Enterprise in November 2012.

Why is ensuring optimal application performance still so elusive?

Today’s IT organizations are discovering that managing modern, complex applications is an expensive, time-consuming and often frustrating proposition.

Furthermore, it is only when customer expectations aren’t met that IT is on the front lines, yet, this EMA report finds that calls from users is still the most common way IT is alerted that applications aren’t performing as expected.

Join the author of this study, Julie Craig, along with CA Technologies Jason Meserve as they discuss the research results and dig further into the conclusions in her paper, “The Impact of Application Performance and Availability on your Business – and Your Customers”.

A recent CA Technologies commissioned survey of senior infrastructure, systems and operations decision-makers, uncovered some interesting – and a few surprising - trends in both the priorities for IT management as well as the challenges they face in converged infrastructure management for Fortune 1000 organizations.

This study exposes an intersection of priorities for the next 12 months with concerns over short-comings that many organizations have yet to conquer. Additionally, we’ve been able to gauge of the level of confidence in organizations’ own abilities to deliver an exceptional infrastructure and application experience to their users.

Join us on January 17th at 1pm EST for an informative review of the trends and a discussion on where these priorities and short-comings intersect. Receive insight from Dr. Jim Metzler, of Ashton Metzler and Associates as he compares his own research and experience with the survey results and hear from CA Technologies Infrastructure Management Advisor, Steven Guthrie, who will discuss how these trends translate to the priorities you will be considering as you begin planning your approach to attacking your infrastructure management challenges.

Are you considering converged infrastructure as the platform for a private cloud initiative? Or should you be evaluating public cloud providers to offload your commodity services so you can focus more on innovative IT projects that drive business growth? How do you know how much hardware you need? How do you modernize application architectures and platforms to support business growth?

An essential step to answer these questions starts with capacity management. Join this webcast to learn how to:
• Use predictive analytics to tell you where you can put virtual workloads while ensuring application performance so you can overcome virtual stall.
• Combine real-world performance data and financial information with modeling, simulation and automation to project future performance and service levels of business services on converged infrastructure platforms or public cloud environment
• Use capacity management to form a strategy for platform application migration to a cloud computing environment on converged infrastructure or via public cloud providers

Don’t miss this opportunity to hear directly from domain experts on how to use capacity management to harness the cloud.