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Customer Interaction Analytics for Business Transformation
- Presenting:Jeff Schlueter, VP Marketing - Nexidia
- Channel:Contact Center & Customer Care Best Practices
- Date: Jun 03 2011
- Duration: 00h 12m
- Tags:call center analytics, voice of the customer
- play

Speech Analytics: Tying Agent Performance to Corporate Goals
- Presenting:Jeff Schlueter, VP of Marketing, Nexidia
- Channel:Contact Center & Customer Care Best Practices
- Date: Apr 29 2010
- Duration: 00h 10m
- Tags:call, center, contact, center, customer, care, Nexidia
- play