Unified Communications
Recent webcasts
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The “Friction-Free” Self-Service Challenge
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- Presenting:Justin Lemrow, Director of Continuous Impro...
- Channel:Opus Research
- Date: Sep 11 2012
- Duration: 00h 46m
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Caller Authentication: Gateway to Better Customer Care Experience
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- Presenting:Brett Beranek, Solutions Marketing Manager ...
- Channel:Opus Research
- Date: Aug 01 2012
- Duration: 00h 46m
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The Ascent of Customer Contact Solutions to the Cloud
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- Presenting:Brendan Read, Frost & Sullivan Industry...
- Channel:Information and Communication Technologies
- Date: Jul 26 2012
- Duration: 00h 26m
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Growth Opportunities in the Contact Center Applications Market
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- Presenting:Manoj Menon, Managing Director (Asia Pacifi...
- Channel:Information and Communication Technologies
- Date: Jul 25 2012
- Duration: 00h 38m
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Social Media Trends in the Enterprise
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- Presenting:Audrey William, ICT Research Director and J...
- Channel:Information and Communication Technologies
- Date: Jan 31 2012
- Duration: 00h 40m
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Chinese Contact Center Applications Market: Is the growth locking down?
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- Presenting:Lu Shuishan, Research Associate - ICT Pract...
- Channel:Information and Communication Technologies
- Date: Dec 30 2011
- Duration: 00h 16m
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The Latin American Contact Center Applications Market - The Andean Regio...
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- Presenting:Joaquin Saravia, Frost & Sullivan Marke...
- Channel:Information and Communication Technologies
- Date: Dec 06 2011
- Duration: 00h 24m
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Auto-Optimized Workforce Performance
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- Presenting:Larry Schwartz, CEO - Workflex Solutions
- Channel:Contact Center & Customer Care Best Practices
- Date: Sep 29 2011
- Duration: 00h 14m
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