Viewer support

A webcast is an interactive, online audio/visual presentation (live or recorded) with audio and a synchronized PowerPoint presentation. You can also ask questions, rank the presentation, vote on polling questions and easily share the webcast with other peers or professionals. BrightTALK™ Webcasts deliver the audio through your computer, rather than requiring that you listen over a phone line.

A channel is where you go to view a webcast. The channel consolidates all the upcoming, live, and previously-recorded webcasts run by the specific channel owner into a single destination.

Registering with BrightTALK gives you a single place to manage your profile and channel subscriptions and ensures that you receive webcast viewing information in the time zone that you are in. You only have to join BrightTALK once to access all of the channels and webcasts that are of interest to you. The registration process only takes a few minutes and doing so saves you from having to repeatedly re-register for individual channels and webcasts as you view them

Subscribing to channels was designed for your convenience. By subscribing to a channel, you can easily access all of the webcast content for that channel as well as receive updates on upcoming webcasts for your subscribed channels. You will be asked to subscribe once to a channel when you try to watch or attend a webcast. To subscribe, all you need to do is click the “accept” button on the channel view. All of your subscribed channels will be listed in your ’My BrightTALK’ page. If you want to unsubscribe from a channel, simply click the unsubscribe link for that channel in your ‘My BrightTALK’ page.

Your personal details are shared only with the owners of the channels that you subscribe to.

Yes. Our email service can send you several kinds of informative emails, including: 1) weekly emails to keep you current on those (and ONLY those) channels you have subscribed to, and 2) reminder emails for webcasts you have pre-registered to attend. If you do not want to receive specific emails you can opt out at any time in the ‘My Email Preferences’ section of your profile.

Yes. In fact, a phone is not required. To view these webcasts all you need is:
- An Internet connection
- Adobe® Flash (free to download and install)
- The ability to stream audio
Click here to test your system

Once you have subscribed to a channel you can register to attend any of the upcoming live webcasts by clicking ’Attend’. After confirming that you wish to attend, the system can add the webcast to your email calendar (this step is optional). We will also email you two reminders: the first email will arrive 24 hours before the event and another 15 minutes before (unless you have chosen not to receive these emails). You attend the live webcast by returning to the channel page and clicking the ‘Enter’ button. You will be able to enter the webcast up to five minutes before it goes live.

All times are displayed in the time zone that you selected when you registered. To change your time zone, edit your setting in your profile.

Yes. Recorded versions of live webcasts are available for viewing within a few minutes of the live webcast’s completion.

You can search all webcasts in BrightTALK using the search box at the top of every BrightTALK page. You can also scroll through the community section on the home page to see groupings of relevant webcasts focused in specific industries or around timely topics in sub-industries.

While all channels are hosted on BrightTALK they are designed so channel owners can also easily embed them into their own websites. Some channel owners prefer to keep their webcasts restricted to the attendees they have invited themselves. In this case, you may see the channel embedded on their websites but not searchable on BrightTALK.

It’s quick and easy from your ’My BrightTALK’ page. Just click ’Unsubscribe’ on any of the channels in your ‘Subscribed Channels’ list that you no longer wish to subscribe to.

Make sure you are logged into BrightTALK and click on ’Profile’ in the top right corner of the screen or click on edit my profile in your ’My BrightTALK’ page.

Simply click the forgotten password link on the login screen on either BrightTALK or on the channel players.

Simply click the ’Create Webcasts’ link at the top of every page. Starting a one-month free BrightTALK™ Channel trial is a great way to learn how to webcast and to decide what channel package will fit your company best: http://www.brighttalk.com/pages/product-services/brighttalk-channels.

A great way to share a webcast with your colleagues is to upload your own contacts file into the webcast from the ‘Invite your contacts’ share feature. Once you have uploaded your contacts you can select from the uploaded list who you want to share with. You can then complete and send your message.

You can upload the following contact file formats: .csv and .vcf. which can be obtained from your email application. For example, follow the following steps to obtain a .csv file from Microsoft Outlook:

1 - Click on ‘File’ in the main menu.
2 - Select ‘Import and Export...’ to open the Import and Export Wizard.
3 - Choose to ‘Export to a file’.
4 - Select ‘Comma Separated Values’ (Windows).
5 - Select the Contacts folder that you want to export from and click ‘Next’.
6 - Then enter the filename and location to export the contacts file to. You will then be asked to confirm the action, select ‘Finish’
7 - The contact file you created can now be uploaded into the brighttalk.com player.