Test your system

Check that you can watch BrightTALK webcasts on your system
 

1. Check your hardware

 
Get Adobe Flash player

Can you see and hear the test video?



Please allow up to two minutes for the
video to appear.

 
Congratulations, you are ready to watch BrightTALK webcasts.

Yes


No

 

You need to ensure your computer is setup properly


  • Adjust the volume control on your computer and speakers
  • Ensure volume is turned up on other audio applications
 
I am using Microsoft Windows

Make sure you have your sound card selected as the default device:

  • Click "Start".
  • Select "Control Panel".
  • Select "Sound and Audio Devices".
  • Select the "Audio" Tab.
  • Under "Sound playback" set the default device to your sound card.
 

Can you hear now?

Congratulations, you are ready to watch BrightTALK webcasts.

 

I am using Apple OSX

Make sure you have your sound card selected as the default device:

  • Open "Applications" > "Utilities" > "Audio MIDI Setup"
  • Check the properties for "Built In Output". Make sure it's set to 44.1 KHz.
 

Can you hear now?

Congratulations, you are ready to watch BrightTALK webcasts.

 
 
 
 

2. Check your Flash player version

 
Get Adobe Flash player

Your Flash player version is displayed in red to the left, is it 9,0,115,0 or higher?

 

You need to install the latest version of the Flash player. Available as a free download from Adobe

http://get.adobe.com/flashplayer/
 

Please completely uninstall Flash before reinstalling the same version following adobe's instructions here

 

When you have reinstalled Flash restart the tests.

 
 
 

3. Check your firewall

 

Please start the tests to check your firewall

 
Get Adobe Flash player

Were any errors displayed?

Yes


No

 

Adobe uses a proprietary protocol for streaming audio over the internet; Real Time Messaging protocol (RTMP).

RTMP will initially try number of different ports across your firewall to provide you with access to the live stream. These ports therefore need to be RTMP enabled.


If all of these ports deny access, Adobe will, as a last resort, use a different protocol; HTTP tunneling. this process can take 1-3 minutes.


Possible causes of overall failure:

    • You may be behind a "stateful inspection" firewall. These firewalls will drop socket connections if they detect non-HTTP traffic such as the Real-Time Messaging Protocol (RTMP) traffic used by the Flash Media Server. For more information on firewalls see Ports, Firewalls, and Adobe Flash Media Server http://kb2.adobe.com/cps/164/tn_16499.html

  • You are using a proxy server to connect to the Internet. Most proxy servers only negotiate HTTP traffic. For this reason, attempts to connect to the Adobe Flash Media Server using RTMP through a proxy server fail.

Still experiencing difficulties with the stream? We recommend that you contact your network providers IT support for further investigation.



You can check again by restarting the tests.