Business Service Management
Recorded
Apr 15 2010
About this summit
Presenting:
Swen Conrad, Marketing Director, IT Optimization, SAP America Inc.
Channel:
IT Service Management
FEATURED:
It's Time for IT Management Software 2.0
Presenting:
Evelyn Hubbert, Senior Analyst, Forrester
Channel:
IT Service Management
FEATURED:
CMDB → CMS → SKMS: What’s the problem?
Presenting:
Linh C. Ho, Director of Product Marketing at OpTier
Channel:
IT Service Management
Presenting:
Howard Kendall, Founder, SDI. Barry Corless, Chairman, itSMF UK & ...
Channel:
IT Service Management
FEATURED:
Technology is Not Enough
Presenting:
Jo Johns, Head of Training & Consultancy, Marval
Channel:
IT Service Management
FEATURED:
THIS Change WILL Stay With You
Presenting:
Ivanka Menken, Executive Director, The Art of Service Pty Ltd
Channel:
IT Service Management
Previously on this summit
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Business Service Management – Putting a Business Lens on IT
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- Presenting:Swen Conrad, Marketing Director, IT Optimiz...
- Channel:IT Service Management
- Date: May 06 2010
- Duration: 00h 43m
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Управление на Конфигурацията
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- Presenting:Пламен Иванов
- Channel:IT Service Management
- Date: Apr 16 2010
- Duration: 00h 32m
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Overcoming Resistance in Implementing ITSM based on ITIL
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- Presenting:Seyi Okanlawon
- Channel:IT Service Management
- Date: Apr 16 2010
- Duration: 00h 41m
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Outside-In Thinking - Ensuring a Customer Relevant Approach
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- Presenting:Ian Clayton, Principal, Service Management ...
- Channel:IT Service Management
- Date: Apr 15 2010
- Duration: 00h 48m
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It's Time for IT Management Software 2.0
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- Presenting:Evelyn Hubbert, Senior Analyst, Forrester
- Channel:IT Service Management
- Date: Apr 15 2010
- Duration: 00h 48m
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CMDB → CMS → SKMS: What’s the problem?
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- Presenting:Linh C. Ho, Director of Product Marketing a...
- Channel:IT Service Management
- Date: Apr 15 2010
- Duration: 00h 38m
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Service Level Management – Putting SERVICE back into ITSM
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- Presenting:Matthew Neigh, Cherwell Software
- Channel:IT Service Management
- Date: Apr 15 2010
- Duration: 00h 39m
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Applying ITIL Best Practice to Business Services
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- Presenting:Lynda Cooper, Managing Consultant, Service ...
- Channel:IT Service Management
- Date: Apr 15 2010
- Duration: 00h 42m
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Commoditizing ITIL
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- Presenting:Andrew Brummer, Head of Partner Network EU,...
- Channel:IT Service Management
- Date: Apr 15 2010
- Duration: 00h 47m
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Top 10 Service Desk Priorities for the 21st Century
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- Presenting:Howard Kendall, Founder, SDI. Barry Corless...
- Channel:IT Service Management
- Date: Apr 15 2010
- Duration: 00h 48m
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Successful BSM in a Virtualised World
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- Presenting:Alastair MacKenzie, Director, FireScope
- Channel:IT Service Management
- Date: Apr 15 2010
- Duration: 00h 35m
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Aligning ITSM with Business Objectives
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- Presenting:Ken Turbitt, President and CEO, SMCG Ltd.
- Channel:IT Service Management
- Date: Apr 15 2010
- Duration: 00h 48m
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Technology is Not Enough
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- Presenting:Jo Johns, Head of Training & Consultanc...
- Channel:IT Service Management
- Date: Apr 15 2010
- Duration: 00h 40m
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The 6 Service Management Tools
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- Presenting:David Royston, CEO, Royston Consulting
- Channel:IT Service Management
- Date: Apr 15 2010
- Duration: 00h 48m
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THIS Change WILL Stay With You
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- Presenting:Ivanka Menken, Executive Director, The Art ...
- Channel:IT Service Management
- Date: Apr 15 2010
- Duration: 00h 47m
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