Customer Retention Strategies

Recorded May 28 2009

About this summit

Strong brands are built upon customer loyalty, and never is customer retention more relevant than in a time of economic uncertainty. The presentations in this summit will discuss the best ways to use customer insights to build loyalty and influence purchasing behavior to improve your business.

Tags: Customer Rentention, Marketing, Sales

May 28 2009 8:00 pm (45 min)

FEATURED: Customer Chatter: Measuring Word of Mouth Eff...

Presenting: Rick Ferguson, Editing Director, COLLOQUY®

Channel: Media and Marketing

Tags: customer, gossip, word, of, mouth, retention, advocacy

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May 28 2009 7:00 pm (26 min)

FEATURED: Layers of Loyalty:™ 12 Strategies to Retain M...

Presenting: Ed King, Founder, Staying in Droves™ Consulting

Channel: Media and Marketing

Tags: customer retention, loyalty, competition

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May 28 2009 6:00 pm (42 min)

FEATURED: Customer Retention Strategies

Presenting: Lynn Hunsaker, Customer Experience Strategist, ClearAction LLC

Channel: Media and Marketing

Tags: customer retention, loyalty, competition

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May 28 2009 3:00 pm (42 min)

FEATURED: Customer Communications: Hooks and magnets th...

Presenting: Michael Gale, CEO, Strategic Oxygen

Channel: Media and Marketing

Tags: Customer, Retention, Marketing, Strategies

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May 28 2009 12:00 pm (42 min)

FEATURED: Benefits of Program Differentiation in the Ai...

Presenting: Ravindra Bhagwanani, Global Flight, Managing Director

Channel: Media and Marketing

Tags: Loyalty, Differentiating, Airline, Retention, Marketing

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Previously on this summit

Loyalty and Social Networking: Oil and Water?
- Presenting:Jim Lanzalotto, Principal of Scanlon.Louis
- Channel:Media and Marketing
- Date: May 28 2009
- Duration: 00h 34m
- Tags:customer, loyalty, social, networking
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Using Green for Retention – being green can bring the green
- Presenting:Michael Mahoney, Director of Account Develo...
- Channel:Media and Marketing
- Date: May 28 2009
- Duration: 00h 31m
- Tags:green, customer, retention, sustainable, consumerism
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No retention without engagement
- Presenting:Harry Klein, President, Customer Engagement...
- Channel:Media and Marketing
- Date: May 28 2009
- Duration: 00h 33m
- Tags:retention, culture, engagement, structure, relationships
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Customer Chatter: Measuring Word of Mouth Effects in Loyalty
- Presenting:Rick Ferguson, Editing Director, COLLOQUY®
- Channel:Media and Marketing
- Date: May 28 2009
- Duration: 00h 45m
- Tags:customer, gossip, word, of, mouth, retention, advocacy
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Layers of Loyalty:™ 12 Strategies to Retain More Customers
- Presenting:Ed King, Founder, Staying in Droves™ Consul...
- Channel:Media and Marketing
- Date: May 28 2009
- Duration: 00h 26m
- Tags:customer retention, loyalty, competition
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Customer Retention Strategies
- Presenting:Lynn Hunsaker, Customer Experience Strategi...
- Channel:Media and Marketing
- Date: May 28 2009
- Duration: 00h 42m
- Tags:customer retention, loyalty, competition
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Get Customers to Brag About You Thru Opinion Sites & Social Media
- Presenting:Jay Steinfeld, Founder and CEO, Blinds.com
- Channel:Media and Marketing
- Date: May 28 2009
- Duration: 00h 25m
- Tags:word-of-mouth, customer, retention, social, media
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Retention = Loyalty, and Loyalty = $$$$
- Presenting:Robert Passikoff, Ph.D., Founder and Presid...
- Channel:Media and Marketing
- Date: May 28 2009
- Duration: 00h 44m
- Tags:retention, customer, behavior, branding
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Customer Communications: Hooks and magnets through the journey
- Presenting:Michael Gale, CEO, Strategic Oxygen
- Channel:Media and Marketing
- Date: May 28 2009
- Duration: 00h 42m
- Tags:Customer, Retention, Marketing, Strategies
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Connecting Your Company for Customer Growth: 5 Questions For CEOs
- Presenting:Jeanne Bliss, Author: Getting Past Lip Serv...
- Channel:Media and Marketing
- Date: May 28 2009
- Duration: 00h 44m
- Tags:customer, focus, asset, profitability
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What Makes Your Customers Tick?
- Presenting:James Knight, Founder, Potential Unlimited
- Channel:Media and Marketing
- Date: May 28 2009
- Duration: 00h 39m
- Tags:Customer, retention, people, profiling
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Benefits of Program Differentiation in the Airline Business
- Presenting:Ravindra Bhagwanani, Global Flight, Managin...
- Channel:Media and Marketing
- Date: May 28 2009
- Duration: 00h 42m
- Tags:Loyalty, Differentiating, Airline, Retention, Marketing
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