IT Service Management
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Hybrid World

Recorded Aug 24 2011

About this summit

Let’s face it, the world is in a constant state of flux and that is not going to change. IT departments will no longer have the luxury of providing a one-size-fits-all service. Now is the era of “Innovation” with more technology choices than ever before, more deployment environments to support, more communication channels to leverage. Whether you have an aging workforce accustomed to personal service blended with digital natives who prefer to help themselves through social networks – finding the right balance to supporting this “hybrid world” is essential.

Previously on this summit

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Summit in association with:
LinkedIn ITIL v2/v3 Group
itSMF USA

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