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ITIL V3

Recorded Jun 11 2009

About this summit

This one day online event delves deep into how ITIL can enable an organization to adopt processes and technology to enable continued business change and sustainability. The audience will gain insight into a service lifecycle approach – and find out how to start putting v3 theory into practice.
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Jun 11 2009 11:00 pm  (42 min)
FEATURED:  Making ITIL Practical: The Impact of IT Proce...
Presenting: Travis Greene, Chief Service Management Strategist at NetIQ
Channel: IT Service Management
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Jun 11 2009 6:00 pm  (28 min)
FEATURED:  Seven Ways ITIL Can Help You in an Economic D...
Presenting: Anthony Orr; Best Practices Director, Educational Services at BMC
Channel: IT Service Management
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Jun 11 2009 5:00 pm  (48 min)
FEATURED:  ITIL V3 Service Strategy
Presenting: Bill Powell; Service Management Strategy Leader; IBM Global Services
Channel: IT Service Management
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Jun 11 2009 12:00 pm  (45 min)
FEATURED:  Keeping Customers Close in a Competitive Glob...
Presenting: Howard Kendall, Founder & Chairman, Service Desk Institute (SDI)
Channel: IT Service Management
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Previously on this summit

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Summit in association with:
itSMF
SDI
Burton Group

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