ITIL Version 3
Recorded
Dec 03 2009
About this summit
Presenting:
Anthony Orr, Best Practices Director, Educational Services at BMC
Channel:
IT Service Management
Presenting:
Swen Conrad, Marketing Director, IT Optimization and Governance, SAP
Channel:
IT Service Management
Presenting:
Robert Sterbens, Sr. Director of Product Marketing, Service Mgmt, CA I...
Channel:
IT Service Management
Presenting:
Jeffrey Cunningham, GPO, Change Management, Thomson Reuters
Channel:
IT Service Management
Presenting:
Bob Frelinger, Sun Microsystems, IT Management Cycle Program Manager
Channel:
IT Service Management
Previously on this summit
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ITIL Doesn't Matter
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- Presenting:Aidan Lawes, Service Management Evangelist ...
- Channel:IT Service Management
- Date: Dec 17 2009
- Duration: 00h 45m
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Mapping ITIL v3 to the Management Imperatives
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- Presenting:Kenneth Gonzalez, Vice President, Service M...
- Channel:IT Service Management
- Date: Dec 08 2009
- Duration: 00h 42m
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Social ITIL®: How Social Media Concepts Are Revolutionizing ITSM
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- Presenting:Dr Hank Marquis, PhD FBCS CITP, BSM Practic...
- Channel:IT Service Management
- Date: Dec 03 2009
- Duration: 00h 44m
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ITIL V3 Financial Management
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- Presenting:Cassius Downs, Partner: Network Edge LLC, B...
- Channel:IT Service Management
- Date: Dec 03 2009
- Duration: 00h 39m
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Seven Ways ITIL Can Help You in an Economic Downturn
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- Presenting:Anthony Orr, Best Practices Director, Educa...
- Channel:IT Service Management
- Date: Dec 03 2009
- Duration: 00h 28m
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Without commitment ITIL Will Fail! How to Avoid ITIL Pitfalls
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- Presenting:Bruce Levin & Rae Garrett, FrontRange S...
- Channel:IT Service Management
- Date: Dec 03 2009
- Duration: 00h 44m
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Integrated Release Mgmt - Maximize IT's Biz Value in Lean Times
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- Presenting:Swen Conrad, Marketing Director, IT Optimiz...
- Channel:IT Service Management
- Date: Dec 03 2009
- Duration: 00h 44m
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Moving ITSM from Process Driven to Service Driven
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- Presenting:Robert Sterbens, Sr. Director of Product Ma...
- Channel:IT Service Management
- Date: Dec 03 2009
- Duration: 00h 39m
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Case Study: Transitioning to ITIL V3 – focus on change management
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- Presenting:Jeffrey Cunningham, GPO, Change Management,...
- Channel:IT Service Management
- Date: Dec 03 2009
- Duration: 00h 48m
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Should I implement ITIL v3? Or is v2 or v4 the right approach?
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- Presenting:Alim Ozcan, Best Practice Consulting & ...
- Channel:IT Service Management
- Date: Dec 03 2009
- Duration: 00h 45m
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Cutting the Fat from IT
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- Presenting:Mark Robinson, Director, Digital Fuel
- Channel:IT Service Management
- Date: Dec 03 2009
- Duration: 00h 38m
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Service Catalogue: Theory into Practice and Success
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- Presenting:Keith Spiers, Nottinghamshire County Counc...
- Channel:IT Service Management
- Date: Dec 03 2009
- Duration: 00h 44m
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ITIL® Service Management Lifecycle Introduction
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- Presenting:Bob Frelinger, Sun Microsystems, IT Managem...
- Channel:IT Service Management
- Date: Dec 03 2009
- Duration: 00h 25m
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ITILv3 - Help or Hindrance for Service Desks?
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- Presenting:Howard Kendall, Founder, Service Desk Insti...
- Channel:IT Service Management
- Date: Dec 03 2009
- Duration: 00h 46m
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