Service Desk Management

As an IT service manager, maintaining a highly successful service desk requires being able to efficiently handle incoming requests and incidents, understanding and knowing your customers and effectively managing change. Attend this summit to hear the latest best practices from industry experts, analysts and end-users on how to manage your service desk to improve productivity and increase customer satisfaction. An emphasis will be placed on the modern service desk, discussing the impact of social media, ITIL 2011 and why you need a customer-savvy approach to service management.