Summits

One primary way to measure the success of your service management strategy is to achieve a high level of customer satisfaction. As the quality of your customer service can make or break your relationships with your end-u..

Digital initiatives and the implications of social media have achieved top billing at many healthcare marketing conferences over the past couple of years. Has this time in the spotlight led to a change in the way that healthcare marketers are allocating their budgets? What has been going on in healthcare marketing in 2011 and what can we expect in the future. Join experts as they look at where the pharmaceutical industry is spending their marketing budgets and whether digital marketing is increa..

The closely related processes of configuration, change and release management have become a mature aspect of IT service management. It is crucial that practitioners have the knowledge and foresight to manage changing env..

Cloud computing is no longer in its infancy. Enterprises around the globe are making strategic moves to leverage its flexibility, scalability and efficiency. Join end-users, analysts and industry leaders at this online ..