Summits

Welcome to the BrightTALK Summit series. Our summits are a collection of topical webcasts run over the course of one or two days focused on a variety of relevant and timely subjects that matter most to you. They are free to attend. Choose all or specific summit webcasts to attend live or on demand.

Live & upcoming summits

Previous summits

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One primary way to measure the success of your service management strategy is to achieve a high level of customer satisfaction. As the quality of your customer service can make or break your relationships with your end-u..

As an IT service manager, maintaining a highly successful service desk requires being able to efficiently handle incoming requests and incidents, understanding and knowing your customers and effectively managing change. ..

The battle for IT consistency, efficiency and security will never end. This year has seen rapid adoption of cloud computing, automation and monitoring and IT leaders are seeing great returns on their investments. Join ..

Whether your IT organization is in the beginning or final stages of ITIL implementation, it is essential to have a service catalog that communicates the value of your organization's services. While many organizations rea..