Summits
Welcome to the BrightTALK Summit series. Our summits are a collection of topical webcasts run over the course of one or two days focused on a variety of relevant and timely subjects that matter most to you. They are free to attend. Choose all or specific summit webcasts to attend live or on demand.
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The service catalog is a key component in IT service management. It is mentioned extensively in ITIL, and is now a requirement for ISO/IEC 20000. Carefully planned and documented ITSM processes are increasingly important..
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The “new normal” is about managing business demand, investments and resources in a world of increasingly complex supply chains and technology ecosystems. The future success of IT starts and ends with making the rig..
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One primary way to measure the success of your service management strategy is to achieve a high level of customer satisfaction. As the quality of your customer service can make or break your relationships with your end-u..
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As an IT service manager, maintaining a highly successful service desk requires being able to efficiently handle incoming requests and incidents, understanding and knowing your customers and effectively managing change. ..
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