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Why can't I hear the audio?

Check the volume controls on your computer and turn the volume up as needed.  You should check in three locations; the volume keys on your keyboard (make sure that they are turned up and not muted), the audio controls in your control panel, and the volume controls in the media browser.  If that does not work your system may need updating.

Why can't I see the video?

You need to have downloaded an up-to-date media player.  We recommend Microsoft's free Windows Media Player 9.  Follow this link and select the version Windows Media Player 9 Series for your operating system - http://www.microsoft.com/windows/windowsmedia/download/default.asp . If having downloaded an up-to-date media player you are still unable to receive video then the problem maybe the settings of your company's firewall.  If this is the case we have prepared this Firewall Settings area for system administrators to make the appropriate changes.  For further asstance Contact Customer Support. 

Are you on AOL?

The AOL browser may not work properly. You should install and use Internet Explorer for use with AOL. Download Internet Explorer http://www.microsoft.com/windows/ie/downloads/default.asp and install. Installation is actually quite easy. Using your current AOL browser, click on the IE link above. Download the IE browser software and install it on your home computer. Once installed, all you need to do is login to AOL as you normally would, then "minimize" the AOL browser window and start up Internet Explorer, That's it, you're done!

Why is the video cutting out?

Bandwidth limitations with your network are causing the video to slow down or buffer.  You will require 100 kbs of bandwidth to enjoy uninterrupted presentations.  As you improve your available bandwidth you should enjoy easier viewing.

Why is the sound cutting out or getting choppy?

Sound may occasionally cut out, due to fluctuations in the available bandwidth.  As your bandwidth improves this should happen much less.  If you experience regular breaks in the sound we recommend upgrading your network to enjoy better quality presentations.