Delivering on the Promise
Outsourcing your IT support to a new supplier can be an emotional and financial challenge, and has the potential to make or break the service delivered and the relationship between the customer and the supplier. This web cast will discuss how to turn the promises made during the sale into reality, and why aligning design, implementation and delivery together is essential to minimising risk and delivering success.
- Presenting
- Gwenda Connell (Change Manager) and Peter Jones (Business Consultant), Fujitsu
- Channel
- IT Service Management
- Date
- Feb 10 2009
- Duration
- 2564
- Tags
- IT Service Management Summit
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