Your ITSM Roadmap Should be Based on ISO/IEC 20000
Whether you just started your ITSM endeavor or are well underway with it, your roadmap should be based on the international ITSM standard: ISO/IEC 20000. This presentation explains how the requirements and the code of practice of the ISO/IEC 20000 standard has steered many organizations who have embarked on an ITSM adoption program. Some organizations decided on going all the way to become an ISO/IEC 20000 certified organization. Some simply used the standard as their ‘tour guide’ during the journey. And others revitalized their ITSM program with the help of the standard. It is time you also base your ITSM Roadmap on ISO/IEC 20000!
- Presenting
- Mart Rovers for the ISO/IEC 20000 SIG
- Channel
- itSMF USA 2010
- Date
- Apr 29 2010
- Duration
- 4698
- Tags
- ISO/IEC, 20000;, ITSM, service, management, ITIL
Flash is required to view this webcast/channel:
You need version 9.0.115.0 or later of the free Flash player from Adobe
to use this content.
To download and install the free player from Adobe's web site
click here.